Clinic Operations Director

Job Description

Private Clinic Operations Director, Norwich, Up to £75,000 + Benefits, Great Site with a fantastic team, 3 month Fixed Term Contract.Overview of the Clinic & OperationsDirector:The Healthcare & Clinic & OperationsDirector will be responsible for the operational delivery and line management of Digital X-Ray, Utrasound, Echocardiography & Blood tests.The Clinic Operations Director will work closely with the Senior Management, Executive Team and other key stakeholders to effectively deliver the business strategy for site.This role will work effectively with the Governance and Quality Director, Heads of Departments, Chief Operating Officer, Senior Operations Director, Managing Directors, Executive Board Directors to influence the culture of service and embedding continuous improvementof service delivery and patient outcomes.Duties:

• Act as the responsible budget holder with responsibility for the financial performance of the site.
• Act as the CQC Registered Manager responsible for delivering high-quality care across all aspects of the site.
• Liaise closely with the Senior Operations Director and Operations Managers to ensure that all contractual requirements are met and that any new business/service expansion opportunities are maximised. This may include involvement in new service mobilisationsas and when they occur.
• Effective line management of the clinical and non-clinical teams to deliver high quality, effective and efficient care.
• Ensure effective facilities management and control of stock to deliver the services at the site.
• Support the Senior Operations Director in the delivery of the local NHS contracted services at site.
• Liaise with the Senior Operations Director to identify, performance manage and monitor KPI requirements within local NHS contracts where applicable.
• Act as a key point of contact for external parties. This will include (but not be limited to) liaison with clinical workforce, clinical lead, referring practices, GPs, Consultants, Practice Managers, CCGs, CQC, JAG, Patient Participation Groups etc.
• Work closely with the departmental leads and to provide customer focused function to meet service demands by facilitating good communication between all team members.
• Monitor work lists and daily dashboards to maximise service line productivity and efficiencys.
• Work closely with the Group Quality & Governance Director to professionally resolve complaints.
• Work closely with the Group HR Director to professionally manage site staff.
• Where directed by the Chief Operations Officer, take lead on a new best practices or initiatives that need to be introduced across the company.
• Work closely with the administrative teams to ensure compliance with confidentiality, data protection, information governance and security policies and procedures.
• Be involved in weekly Senior Leadership Team meetings.
• Undertake other duties/projects, such as improving image quality, efficiency and patient satisfaction to ensure that the service runs in a professional manner and meets service demands.

Ideal Background:

• Proven leader with strategic planning abilities.
• Previous senior management experience gained within a healthcare/client/hospital led environment
• Demonstrated experience of leading change in a commercial or health care environment by motivating people into teams and fostering a progressive positive culture that meet and exceeds customer expectations and requirements.
• Demonstrated experience in liaising with a wide range of internal and external stakeholders.
• Demonstrate experience in building synergies and commercial alliances to ensure sustainability and growth.
• Experience in developing and maintaining robust governance and risk management processes.

management processes.