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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | £22,000 - £23,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you experienced within Customer service and administration Seeking a new role Look no further!Our client is seeking a Client Services Case handler to join their team.You will work closely with the Telephone Sales Executive team to deliver essential client service. You will be providing the telephone and email support to customers and act as first point of contact where appropriate, helping build and maintain relationshipswhilst always providing an outstanding service. Once an order is received you will deal with it until it goes to Accounts.ROLE DESCRIPTION• Act as a first point of contact for our customers and help build and maintain relationships providing them with outstanding service.• Work closely with your regions Telephone Sales colleague.• Provide timely, accurate support to the Sample Collectors for your region.• Contact Sampler Collectors on a regular basis to update availability.• Prepare documents for clients such as quotations, orders, letters, reports and coordinate sample collections for your region.• Provide general advice to clients on how best to meet their testing requirements whilst referring technical questions to the Client Services Team Leader or the Laboratory.• Develop excellent customer relations and where appropriate follow up quotes and results gaining customer feedback to help the company improve Client Services.• Add your cases onto LIMS accurately.• Constantly keep the client updated on the progress of their case(s)• Ensure that Lims is accurate and up to date and all client communications are recorded.• Ascertain whether further information is required and contact the customer directly to obtain the information and recording notes.• Maintain your To Do List (Workflow/pipeline).• Implement the requirements of the company Quality Management System and help to maintain ISO accreditation standards.• Actively work towards always improving quality and customer service for example contributing suggestions for improvement.• Ensure all non-conformities and complaints are recorded in a timely manner.This is full time role working Monday to Friday offering an attractive salary with excellent benefits including;Bonus SchemeHealth & Wellbeing packageGenerous holidayFree carparking and more much!InterestedPlease call Michelle Topley on or email your CV to