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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time Work from home |
Job Title: Claims AministratorPay Rate: CompetitiveLocation: Norwich (first 4 weeks in office, after 60% office 40% WFH)Shift Patterns: 35 hours Monday - Friday Flexible 8am - 4pm or 10am - 6pm (first 4 weeks 9-5)Duration: 3 months (potentially to become perm)Start Date: As soon as possible.We currently have fantastic opportunities to join Avivas award-winning, and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment and feel you have an empathetic customer service style, we would love to hear from you! As an Aviva Claims Administrator, you will need to provide brilliant service on every call and e-mail, ensuring that our customers are fully supported when they make a claim on their motor insurance. You will also need to take the time to understand theneeds of our customers, and work with our suppliers (e.g., roadside assistance, repairers, physiotherapists) to ensure everything is taken care of.This will involve liaising with external stakeholders, such as the Police or solicitors, to help with your decision making - therefore were looking for candidates who are excellent at relationship building.We expect our Claims Handlers to show empathy on every call, alongside being able to juggle multiple tasks at pace, working within a dynamic, agile team. We will assess all these essential skillsets during our interview process, which will involve all applicantscompleting a role play exercise where we will expect you to think on your feet and showcase your strong customer service & rapport building skills.Skills / experience required: