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Call Centre Advisor

Job LocationNorwich
EducationNot Mentioned
Salary£13.14 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Call Centre Agents - temp 3 months £13.14 per hour - NorwichInsurance company is seeking experienced Call Centre Advisors to support their Motor Insurance team at their offices in Norwich.These are temporary positions to start by 10thJune 2024 for an initial 3-month period and will pay £13.14 per hour.Working hours: 9am to 5pm, Monday to Friday - 35 hours per week.The roles will initially be office based, then moving to hybrid once trained.The Call Centre Agent will be responsible for answering inbound calls to support customers with non-complex queries and guide them to the appropriate onward claims journey.The successful Call Centre Advisor will have the following knowledge, skills and experience:

  • Previous experience working in a call centre environment, providing excellent customer service.
  • Excellent communication skills
  • The ability to be empathetic towards customers
  • Able to explain things to customers in a clear and understandable way
  • Able to offer the right solutions and signposting to customers based on their individual needs
  • Experience of working in insurance is desirable, but not essential
  • These roles will be subject to vetting checks.
ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED.

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