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2nd Line Support Executive

Select Appointments
Job LocationNorwich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you ready to elevate your IT career to new heights Do you thrive in a dynamic, problem-solving environmentMy client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking a dynamic and agile 2nd Line Support Executiveto join their vibrant team.Key Responsibilities:

  • Delivering exceptional second line support, addressing a range of technical issues with agility and efficiency.
  • Engaging directly with customers, providing friendly yet thorough support, and establishing strong relationships based on trust and reliability.
  • Demonstrating a keen ability to juggle multiple tasks (plate spinning), showcasing your natural problem-solving talents to address challenges swiftly.
  • Conducting thorough investigations into complex issues, ensuring all customer needs are met with a solution-focused approach.
What about you and what will you have
  • A natural affinity for technology, particularly with experience in the Microsoft 365 ecosystem, VoIP, and telephony systems.
  • A proactive mindset, ideal for those looking to step up from a first line support role or transition from another second line support position.
  • Excellent interpersonal skills, capable of relating well to customers and colleagues alike in a friendly yet professional manner.
  • A team player who is keen to contribute to a small, tight-knit group, thriving in a collaborative and supportive environment.
What my client offers:
  • A unique opportunity to be a part of a growing business, where your contributions make a tangible impact.
  • A supportive, inclusive, and dynamic work culture that values each members growth and wellbeing.
  • Competitive salary and benefits, with opportunities for professional development and advancement.
If youre excited about joining a forward-thinking company and possess the skills and experience were looking for, wed love to hear from you! Please send your CV and a brief cover letter explaining why youre the perfect fit for this role to Emma Baylis atSelect Recruitment!

Keyskills :
2nd line IT support

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