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Customer Service Representative (Temp)

Parkside Office Professional
Job LocationNorth West London
EducationNot Mentioned
Salary£15.00 - £16.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We have partnered with one of the fastest growing and premium food brands, who are seeking a Customer Service Rep on a temporary assignment for 2 weeks. As the Customer Service Rep you are the first point of contact. You will be professional, helpful andtimely response via email, telephone, letter and social media. You will have a strong Customer serve backgroundCar Parking available on-site and this is a fully office based role.Hours - 9am - 5pmDates - 22nd Jan - 2nd Feb (2 weeks) you have to available for all.Customer Service:

  • Understand the reason for contact, respond appropriately, leaving the consumer feeling valued.
  • A strong sense of urgency - understanding issues that need to be escalated
  • Work cross functionally to provide necessary information to other teams eg. Technical and Food Teams
  • Demonstrate empathy, our consumers are the ultimate judge of our business, their feedback helps us improve, everyday.
  • Use every point of contact as an opportunity to engage consumers and further increase the depth of our relationship
Analysis:
  • Review contacts weekly, spot and report any trends.
  • Share information / learnings with the marketing team on themes, consumer requests, comments on packaging, recipes, food and communication.
Customer Service Key SkillsCustomer Service Experience essential - at least 1 yearStrong communicatorSelf-starter, quick learnerEnthusiastic approachGood IT skillsThank you and please apply now if you have the relevant experience

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