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Retail Customer Service CSM 25hrs

Appcastenterprise
Job LocationNorth Walsham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself,building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, well support you to build a great career.Ladbrokes Betting & Gaming Ltd, 188 Whitehall Rd West, Dublin 12, Republic of Ireland, D12 TP9HWhat do you need to be successful

  • You must be18 years old or overto work in one of our betting shops.
  • Passion for delivering great customer service!
  • The ability to build positive relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team
  • Be adaptable and a quick learner
  • Ability to deal with tough situations in a calm and professional manner
What we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading ResponsibleGambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the companys product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shops profitabilityBenefits and Development
  • Performance based cash incentives paid every pay run
  • Annual Shop performance related bonus up to 500
  • Discounts to over 500 different retailers
  • Pension Scheme & Annual share save
  • Performance based cash incentives paid every pay run
  • 2 days Induction session to give you the best start when joining the business
  • All new starters complete a blend of online and on the job training.
  • Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
  • An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business
Working PatternsIn Most of our shops opening hours are 9am9:30pm Monday to Saturday and 10am6:30pm on Sundays, including Bank Holidays.In this role you will work 5 out of 7 days which will include weekends and bank holidays.Shifts are devised on a rota basis and will change weekly in order to keep shifts fair across the team.

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