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Job Location | North Shields |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Are you an experienced IT Support Technician ready for the next step in your professional development Look no further, we have the ideal position for you! You will be expected to provide on-site local support to your home location which will include thepassenger service we provide between North Shields and Ijmuiden, as well as covering a range of other locations in Scotland and the Shetland Islands. Your role will also include remote support to over 5500 users across +100 locations covering multiple countriesand 70+ vessels.This position offers an excellent professional development opportunity for someone who is self-motivated and is ready for that next step. Working Mon - Fri, 09:00 - 17:00, you will provide first and second line IT support to the users of the Companys Computerand Telephony Systems, ensuring that calls for support are dealt with promptly & appropriately. Whilst predominantly working locally, there will be a need when required to attend other sites, within our network, to provide IT support, as well as liaising withexternal suppliers, providing IT Products & services to the business. Within this role you shall assist in the compilation of the Support Centres technical documentation, guidelines and procedures and ensure they are disseminated to users, alongside managing,and delivering IT projects across the wider business. Current knowledge of Microsoft Windows 10 Pro & Enterprise, along with Microsoft Active directory, Microsoft Networking & LAN patching are essential.Your day-to-day primary responsibilities will be to provide client support and technical issue resolution via E-mail, phone, and other electronic mediums. We are seeking an individual who is pro-active in their approach & willing to support other membersof the department, helping them collectively develop & broaden their skills & knowledge base with respect to front-line support. You will be expected to manage your own workload and prioritise accordingly, as there will be a need to assist in the local officeas well as on the vessel in port when required. Good communication skills are vital, as it is important that you provide a professional, courteous, and rapid response to individual clients, providing technical support to users of all PC hardware, software,and associated peripherals within the business, including the redirection or escalation of support requests to the appropriate member of the IT Support Department. You will be tasked with the maintenance & upkeep of existing PCs and peripherals, to standardsdetermined within the company policy, by performing upgrades and carrying out routine procedures, when required. This will include the installation and configuration of software to agreed standards, including deployment & redeployment of new and existing equipment.Ultimately contributing & ensuring that the Service Desk systems and software are kept up to date and messages are passed on and feedback received promptly. Sound like a great opportunity If so, please get I touch with us!Now about what we can give you. Youll be able to access some fantastic benefits such as:
Keyskills :
LANService DeskTelephony