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Field Service Engineer

Job LocationNorth Shields
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Up to £28,000 per year based on experienceMonday-FridayField/office basedNetwirking are helping a client based in North Shields as they look to add a Field Service Engineer to the business due to an increase in workload. To be considered you must have experience working for a MSP. Some of the technologies you would be expectedto deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems is highly desirable.You need to hold a full UK driving licence and can use company vehicles to travel to customer sites.Duties and Responsibilities:

  • Diagnose and fix IT issues
  • Liaise directly with customers regarding technical issues
  • Log work and fixes into a helpdesk system
  • Work to Service level agreements (SLA)
  • Resolve Technical issues
  • Support customers and provide a great level of customer service
Essential Skills and Experience:
  • A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation
  • Experience of working for a MSP
  • At least 2 years’ experience in IT
  • Good understanding of general server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Full UK Driving License

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