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Administrator

Job LocationNorth Shields
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Rewards and Benefits on Offer:

  • You will only be working Monday to Friday, and from the hours of 09:00 - 17:00 Monday to Friday.
  • A permanent contract from day one.
  • Working with a friendly customer base.
  • Superb team culture - everyone is very friendly, warm, and welcoming.
  • Newcastle based offices.
  • Car Parking facilities onsite.
  • 25 days holiday plus bank holidays
  • Cycle to work scheme
  • Metro pass season ticket loan
  • EAP - Employee Assistance Programme
  • Company Pension Scheme
  • A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Administratoras soonas possible to join their highly trained team and to work in an unbelievable office environment. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The companyare looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.Your New Role:
  • Managing workflow of new business, renewals, emails and inbound telephone calls from clients.
  • Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place with the client.
  • Assisting in administrative tasks as and when required
  • Ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
About You:
  • Good communication skills both written and oral.
  • Ability to "take ownership" of possible problem issues before they escalate.
  • Ability to work under pressure when required to react to workloads.
  • Ability to work with minimum supervision and to use own initiative.
  • Good knowledge of motor insurance.
  • Conversant with the relevant legislation and all FCA requirements.
  • Good knowledge of all processes, systems and products handled by the team including policy documents and, if applicable, schemas and underwriting guides.
  • Make it easy for brokers to do business with us by building good working relationships.
  • Willingness to continue to develop any relevant knowledge or skills as required by the business.
  • Ability to work supportively and jointly with colleagues taking the lead when necessary.
  • Positive and determined approach to get the job done.
  • Treat customers fairly and demonstrates the required business culture and approach to TCF.

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