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Senior Property Manager

GKR International
Job LocationNorth London
EducationNot Mentioned
Salary£34,000 - £42,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

  • 3-5 years experience
  • Superb customer service levels
Hours:Monday - Friday 9 am - 6 pm (hybrid role once settling period has been passed)Location available:North London, PCL and SW LondonBasic Salary:£35000- £37000 + CommissionWe are currently recruiting for a Senior Property Manager to join a thriving Property Management Department. The ideal candidate will have 3/5 years previous experience in property management and thrive working under pressure. We are looking for an energeticindividual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.Responsibilities:
  • Protect our Clients Asset and work in their best interests
  • Retain Management on the Portfolio
  • Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
  • The ability to scrutinise quotes on behalf of the client
  • Understanding how to add value when sending an inspection report
  • Negotiate deposit deduction in a fair and efficient manner, within required timeframes
  • Understanding KPI’s required for role
  • Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
  • Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
  • Develop understanding of client accounts and statements
  • Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
  • Attend weekly 1 : 1 meetings with Senior leadership team.
  • Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
  • Support others growth and development.
  • Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
  • Adhere to department standards
  • Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
  • Providing guidance on the process of deposit dilapidations
Attributes:
  • Can work under pressure – understand where to seek support / how to escalate complaints
  • Good organisational and time management skills
  • Seek work where capacity exists
  • Self-awareness of knowledge gaps
  • Provide excellent customer service in every interaction with internal colleagues and external clients
  • Show high engagement and willingness to learn
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