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| Job Location | North London |
| Education | Not Mentioned |
| Salary | £27.00 - £29.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Housing Customer Solutions OfficerIslingtonTo be responsible for a caseload of complaints and members enquiries for the Housing Needs and Strategy, Homes and Communities and New Build directorates under the Corporate Complaints Procedure.Job Role To regulate the quality of complaints and members enquiry responses, ensuring they are responded to comprehensively and within the timeframes set out within corporate procedures.To be responsible for problem solving and ensuring responses to complaints are appropriate, timely and, where possible, prevent the escalation of the complaint.To act as the customer-facing point of contact for complaints, members enquiries and service requests.To issue determinations in relation to complaint outcomes, with a focus on early dispute resolution. Main Responsibilities To be familiar with all aspects of the Corporate Complaints Procedure to enable the department to respond to complaints in a comprehensive and timely fashion and in line with corporate guidelines.To ensure that all complaints, customer enquiries and service requests are dealt with speedily and effectively, in line with service level agreements.Ensure investigations of stage 1 complaints are thorough and comprehensive, and provide the best possible outcome for residents, clients and the service.Hold services to account for any identified service failures, identifying areas for improvement and driving these forward where appropriate.Issue determinations on complaints outcomes and issue compensation where appropriate in line with best practice and organisational guidelines.To take the lead on and coordinate cross-departmental complaints and members enquiriesEnsure all correspondence and documentation relating to complaints and members enquiries is filed accurately and that electronic files are maintained in accordance with procedures.Ensure that all services are made available to complainants, external agencies and advocacy groups, and that information sent to the complainant is relevant and up to date.