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Complaints Customer Services Advisor

Adecco
Job LocationNorth London
EducationNot Mentioned
Salary£22.62 - £29.62 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Complaints Customer Services Advisor

  • Islington
  • 35 hours per week
  • Monday to Friday
  • Temporary Assignment - 3 months with the view of extension
  • £22.62 per hour PAYE - £29.62 per hour UMBRELLA
Duties:1. To be responsible for a caseload of complaints and members enquiries for the Housing Needs and Strategy, Homes and Communities and New Build directorates under the Corporate Complaints Procedure.2. To regulate the quality of complaints and members enquiry responses, ensuring they are responded to comprehensively and within the time frames set out within corporate procedures.3. To be responsible for problem solving and ensuring responses to complaints are appropriate, timely and, where possible, prevent the escalation of the complaint.4. To issue determinations in relation to complaint outcomes, with a focus on early dispute resolution.5. To ensure that the department offers a customer-focused response to complaints and representations from complainants, the public and other agencies.6. To act as the customer-facing point of contact for complaints, members enquiries and service requests.7. To cover the administrative duties associated with the Customer Solutions team when necessary.
  • Previous complaints experience necessary
  • You must be able to travel to Islington
Please apply now to be considered forward.Thank you,Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacyRequired skills
  • Complaints/ Complaint/ Housing/ Housing needs/ 1st line/ first line/ 2nd line/ second line

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