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Client Account Manager Sport and Special Events Ticketing

Ticketmaster
Job LocationNorth London
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Client Account Manager specialises in (but not limited to) Sports and Special Events (SSE), by providing pro-active, client and business-focused client account management, whilst promoting the highest standards of client service at all times. The overall aim of this role is to achieve the operational, financial and business objectives of the Company.Ticketmaster UK, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.WHAT YOU WILL BE DOING

  • To satisfy, retain and develop current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
  • To develop and maintain an in-depth understanding of each client’s business needs whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices
  • To regularly review and update all client information/deal sheets in conjunction with the Client Services Manager to include contractual information and service charges applied therein
  • To take ownership of, and responsibility for the individual Sport and Special Events, as assigned by the Client Services Manager and/or Senior Client Account Manager.
  • To manage events on the HOST and Universe ticketing systems, as directed by the Client Services Manager
  • To effectively monitor and control available ticket inventory with a view to maximising its retail potential
  • To complete and submit accurate event set-up submissions (deal sheets) to Event Programming.
  • To take ownership of, and responsibility for, each event on-sale to include being present in London or Manchester for the duration of the on-sale period as directed by the Client Services Manager
  • To ensure that all event related information is accurate, up-to-date & accessible across all sales channels e.g. Call Centre, Internet and mobile, prior to on-sale and during the life cycle of each event
  • To take ownership of, and responsibility for, all cancelled/amended events to include, but not limited to, identification of all affected customers and agreed communication procedures with customer services.
  • To develop and maintain effective teamwork within the department across genres, and between the various departments and premises of the Company to include, but not limited to, Sales, Client Marketing, Event Programming and Customer Service teams
  • To ensure that all event-related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
  • To manage, process and respond to all in-bound client-related communications in an efficient and courteous manner whilst adhering to any service level agreements (internal/external)
  • To produce for review, a weekly report of client activity and updates as directed by the Client Services Manager.
  • To plan, manage and attend event-day box offices (venue based) in conjunction with the Client Operations Manager, and Field IT, as directed by the Client Services Manager.
  • To provide system support and training to all new Client Account Assistants as directed
  • To promote, and offer, the highest level of customer service standards at all times to both internal and external customers
  • To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Client Services Manager.
  • To continuously seek ways in which to improve personal, team and business performance
  • To assist with, and contribute to, the day-to-day administration of the Client Account Management Team under the guidance of the Head of Client Account Management.
  • To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy
  • To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
  • To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers
  • To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
    • WHAT YOU NEED TO KNOW
  • Ticketmaster systems experience preferable
  • I.T. literate - Windows Office Suite (Word, Excel and Outlook)
  • Proven knowledge of the live Sports and Special Events industry.
    • YOU
  • A highly motivated and conscientious individual
  • Excellent communication, inter-personal and customer care skills
  • A pro-active nature to include a flexible approach to hours of work and location of duties
  • Ability to use self-initiative as well as work within a team
  • Excellent time management skills
  • A calm, patient and professional manner
  • Confident telephone manner
  • Confident in dealing with the general public face to face
  • Good organisational skills, with a high level of attention to detail
    • Required skills
  • Customer Services
  • Ticketing
  • Ticketing Systems
  • Sports Industry

    • Keyskills :
    Customer Services Ticketing Ticketing Systems Spts Industry

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