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| Job Location | North Humberside |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , part-time |
* As the face of DHL , Ops Agents are responsible for providing excellent customer service and care , regardless of the situation for both internal and external customers; face to face and over the phone. A key challenge will be to remain calm and professionalto ensure you provide the best possible customer service. * As an Operations Agent, you will be required to work under pressure to ensure that your workload is completed on time. Your work load will differ from day to day and you will be expected to seek support where required. * At the business grows and changes, Ops Agents will need to be flexible and adaptable. Various changes in process and tools will happen and its vital you are able to take an open approach to this. In some cases the Ops Agent will be the advocate for change.* Provide administrator and operation tasks, necessary to ensure the correct functioning of the Service Centre. * Respond to all quires in accordance with company standards. * Deal with internal and external customers visiting the Service Centre * Manage day to day work load seeking support where required.* Represent DHL in a professional and efficient manner in order to increase customer satisfaction. * Adhere to all company procedures.* Act a Service centre receptionist when necessary. * Adhere to customs/ import / export procedures. * All employees are to bring any potential security breaches or concerns to the attention of their supervisors.Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committedto protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visitthe Privacy page on our Gi Group UK website.