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2nd Line Engineer

Job LocationNorth Humberside
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support Engineer - York - MS Office 365 - up to £30k DOEAre you a 2nd Line Engineer and love animals! I am recruiting for a well-established and well respected Veterinary Service Provider for their office in York, who are actively seeking a motivated and friendly 2nd Line Engineer..For this role, you will help resolve IT related issues for all sites (500+) across the UK. You will need to work fast and determine if issues can be resolved internally or need to be resolved with 3rd parties. You will also be responsible for ensuring usersare kept updated and deliver a high standard of support and customer service.Requirements:

  • Assist the team resolve tickets and escalate to 3rd parties as necessary
  • Ensure tickets are correctly prioritized and triaged
  • 2nd Line Experience
  • Mentor and teach other members of the support team
  • Office 365
  • Manage relationships with 3rd parties
  • Ensure a high level of customer service and communication with end users
  • When needed work on ad-hoc requests or projects
  • Be able to diagnose and resolve common software and hardware issues
  • Work to meet deadlines in an environment where priorities can change quickly
Want more info Email or send your CV to apply now!2nd Line Support Engineer - York - MS Office 365 - up to £30k DOEOscar Technology is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

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