Learning Design and Technology Consultant

Job Description

The starting salary for this role is £31,273 per annum for a 36 hour working week.We have been cooking good food in schools for over 70 years. We are on an incredible journey, taking all the good things from our amazing past, adding a sprinkle of culinarymagic and transforming our catering offer.Twelve15 comes from our deep roots here in Surrey, the home of the Magna Carta that was signed in 1215 on the banks of the River Thames at Runnymede. This iconic great charter resonates with our own values in its beliefof fair rights for every individual. It is our belief that every child has a right to good food.We take our responsibility of influencing young people to make good food choices that will impact on their health and wellbeing so that they can enjoy long happylives. 12-15 is also the body fat percentage that the worlds top athletes strive to achieve so our name also reflects how seriously we take the healthy body development of future generations.Twelve15 sounds like a time on the clock too. Team Twelve15 believesthat we passed the last hour when it comes to our very special planet, Earth. We will do all that we can to ring the alarm bell louder to help people live a healthier, more responsible lifestyle, to be better with their bodies and the precious world aroundus.Yes of course, Twelve15 is lunchtime too!The last year has brought many challenges and opportunities to Twelve15, we are going through a time of exciting change and development, especially technologically. We have been utilising MS Teams and SharePoint,as well as introducing a ticketing system whilst the Operations team have been required to work remotely. Twelve15 are ready to welcome a dedicated expert to the team to take us to the next level technologically in line with our business strategy.The RoleAnexciting opportunity has arisen for an ambitious person who will be responsible for providing high quality support services to employees and clients within an operational team and support desk environment. The Learning Design and Technology Consultant willhave excellent communication skills as well as a good understanding of IT and SharePoint. The role will support the Finance and IT Lead with all IT and systems related tasks, be proactive in tackling issues before they arise and putting forward ideas in howto improve the current IT infrastructure to improve the user experience for colleagues and customers.You will be responsible for our SharePoint online solution, maintaining, supporting, problem solving and IT development for the organisation. You will becomethe IT and SharePoint point of contact for ticketing desk, helping to resolve triaged issues and ensuring our websites are functional and user friendly.What you will be doingYou will be part of our internal Twelve15 Operational team, assisting with the developmentof our IT infrastructure and processes, ticketed support desk, assisting with remote support and responding to all incoming email and telephone requests. On site support will be required where necessary. You will monitor the systems, identify, and respondto concerns or security breaches in a timely manner and assist with the setup and distribution of new IT hardware including Chromebook.Support encompasses assisting with a wide range of software and hardware including MS Office, Chromebooks (which we haveat each of our circa 250 client school sites), SharePoint, data capture forms, MS Teams, Printers, Desktop PCs, Laptops, Windows Operating Systems, Telephony Support. You will also liaise with Surrey County Councils central IT team and third-party providers.WhatTwelve15 are looking for A genuine passion for IT as a subject with a desire to stay ahead of trends within technology We would like to see some experience, ideally within customer service Excellent knowledge of SharePoint, Microsoft Office and Microsoft 365Strong verbal and written communication and interpersonal skills Confident when dealing with difficult, sometimes time constrained situations and decisions Impeccable organisational and time-keeping skills Ability to work in a team or a self-motivated environmentAtSurrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow. For more information please find the full job description below and refer to this beforesubmitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional InformationThe job advert closes at 23:59 on 25 July 2021.Interviewsto be confirmed.This is a 12 month fixed term contract. Covid-19 Precautions: Remote interview process Temporary remote working. Office bases in: Epsom, Redhill, Guildford We run catering services within schools throughout Surrey, travel to these sites willsometimes be required Social distancing guidelines in place in offices and school kitchens Booking system, sanitisation, disinfection, and cleaning procedures in place within officesBenefitsFrom flexible working to job sharing (where possible) we are committedto providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years service, a generous local government salary related pension, as well asthe option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.Our CommitmentSurrey County Council is committed to safeguarding and promotingthe welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applicationsfrom all under represented groups.