ICT Technician Primary

Job Description

We are looking to appoint an ICT Technician to our central IT team, working with a group of primary academies.Your opportunityThis role will have an administrative base at our Croydon head office but will spend the majority of each week providing an outstandinglevel of on site and remote ICT support services at five of our Primary Academies in and around London. The role will work closely with the management of each Academy, the Academy ICT Service Managers and the Central ICT team.Your responsibilities will be:To provide an outstanding level of IT support and IT project related activities to staff and students at the academies in your care. To ensure that all IT support needs are logged, investigated and resolved (or escalated where appropriate) within the targettime frames as dictated by the associated SLA. To image, deploy and maintain Windows 10 PCs, Laptops, Tablets, Apple Macs, iPads and other peripheral equipment such as scanners, printers, interactive whiteboards and projectors, ensuring that this hardwareis regularly tested and ready for use when required. To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times. To work with the relevant teams to support the on-site infrastructureelements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications. To administer user login accounts, distribution and security groups, ensuring that staff, students and traineesteachers have access to the data and resources they need. What we are looking for:The successful candidate will: Demonstrate good knowledge and recent experience of: Microsoft Windows 10, Office 2016, Office 365, Apple OS and desktop related software products.Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus, Internet Access and security solutions. Administering AD login accounts, Distribution and Security Group membership within a Windows Server 2012 Active Directory. Supporting Windows 10 PCs, laptops andtablets. Supporting Apple products, specifically iPads and iPods in an educational or corporate environment. Have excellent troubleshooting skills, backed by a clear, analytical approach to problem solving. Be self-motivated, with a can-do attitude and a strongcommitment to delivering results on time and to a high quality in a fast paced, constantly changing environment. Have the ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Be professionallypresented, flexible and adaptable, and be able to handle the various pressures and demands associated with working in a highly customer focussed ICT support role. Be a confident communicator and your excellent verbal and written communication skills will enableyou to confidently deal with all levels of stakeholders and internal colleagues. Have significant, recent experience in a similar client facing, IT Service and Support role, preferably within a primary or secondary school. Ideally, you will also have relevantMicrosoft and Apple qualifications to support the above experience, and a good knowledge and understanding of the ITIL framework, supported by an ITIL Foundation qualification.This is not a complete list of responsibilities and should be read in conjunctionwith the full job description and person specification provided in the Job Pack.Interviews for this position will take place in the week commencing 9th August.Why work for HarrisOur culture is grounded in finding ways to say yes for what works best foryou in your academy, department or classroom. In building a thriving hub of expert practitioners, school leaders and outstanding school networks, we recognise efforts and deliver highly impactful support and development directly back into our people and academies.AtHarris Federation, we are in this together. Our people are at the centre of cultivating a fairer, brighter future for all the young people we serve. Benefit from a vast network of practitioners, dedicated staff and aspirational peers to pool knowledge, collaborateand inspire with. Investing in our people is a dedicated practice here at Harris which is why we provide a diverse range of opportunities for any aspiring leader to train, develop and grow.Our Central TeamOur central team comprises of a dedicated, driven groupof departments working centrally to provide support across the Federation and all 48 of our academies. Across a multitude of key departments, we maintain an outstanding body of staff all integral to supporting central and academy finance, HR, Data, Estatesmanagement, Talent and many more. We look for dedicated experts in their fields to support the . If you are a committed leader in your role and would like to join the administration and operational development of a highly successful multi-academy trust, thenthis may be the opportunity for you.Next StepsPlease download the Job Pack for full details on the job responsibilities and person specification. You will need this when completing your online application.If you have any questions about this opportunity, pleasecontact us via e-mail, or call to arrange a conversation.Please note: we may hold interviews as and when applications are received, and this job may be withdrawn without notice. Applications will only be considered if submitted online and before the closingdeadline. With this in mind, we encourage you to apply as soon as possible.Our Benefits PackageIn addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package.Find out more about OurBenefitsBeing a part of the Harris FederationWe are recognised as the top performing large multi-academy trust in England for primary and secondary education. Closing the gap between young people from disadvantaged backgrounds and their peers has always beena core mission of Harris. Holding a reputation for bringing transformative approaches to education, we hold a unrivalled track record in achieving success through rapid school improvement.Our people are at the heart of this success. We invest in our staffwith support, coaching, mentoring, and a wide range of training programmes available at every stage of your career.We look for talented individuals who share our vision for creating exceptional places of learning, and are committed to ensuring that every childin London has access to the best possible education.Learn more About Harris and our Vision and ValuesSafeguarding NoticeThe Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children,and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicant