Customer Support and Implementation Engineer

Job Description

Date Posted:2021-05-04-07:00Country:United KingdomLocation:Winnersh, United KingdomCollins Aerospace, a unit of Raytheon Technologies, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Createdin 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market. Everyday we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has tooffer. We are currently seeking a Customer Support and Implementation Engineer to join our team in Winnersh, Berkshire, UK. Remote working is available. Overall Purpose: Collins Hermes messaging software is developed using the latest technologies and deployedon customer premises or in the AWS cloud based on our customer needs. Collins is looking for a Technical Product Specialist to join the global technical support and implementation team to help realize the vision of capturing the connected airspace marketplace.This new team member will work closely with internal and external customers and stakeholders to support the creation, implementation, training and support of exceptional and innovative Hermes solutions.Primary Responsibilities:Implement and configure softwaresolutions against customer requirements on-premise or in the cloudTroubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.Provide technical troubleshooting support within a KPI tiered support structureWork closelywith customers and key stakeholders to understand business and product needs.Support user acceptance testing when required.Support customer training either onsite at Collins training offices or onsite at customer premises.Assist in documenting business andproduct processes to ensure compliance with process and qualityCreate requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.Regularly refine and prioritize user stories/requirementsbased on changing business needs.As a team member of a 24x7x7 service organization being able to provide after hours support system recovery and troubleshooting on a rotational basis.10% International travel is required.Basic Qualifications:Bachelors degreeand significant relevant experience ORAdvance degree and with recent relevant experience ORIn the absence of a degree, significant and proven relevant experience will be consideredPreferred Qualifications: Collaborative and proactive approach to working withina customer facing role and stakeholder management Experience of and/or ability to provide technical support, implementation, deployment and configuration of software solutionsKnowledge of networks, databases, windows server and/or cloud solutions e.g. AWSWillingnessto provide training to stakeholders/customers in new and existing product functionalityWillingness to seek out, understand and communicate customer requirements effectivelyHave an interest in the aviation industryOur Avionics team advances aviation electronicsand information management solutions for commercial and military customers across the world. That means were helping passengers reach their destination safely. Were connecting aircraft operators, airports, rail and critical infrastructure with intelligentdata service solutions that keep passengers, flight crews and militaries connected and informed. And were providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the mostknowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career Join our Avionics team today.Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us todeliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WEARE REDEFINING AEROSPACE.What we offerCommitment to healthy worklife balanceFlexible working from Day 1Family Friendly and Wellbeing policiesCompetitive salary and benefits packageFantastic career progressionRemote workingLocation: Collins Aerospace are basedjust off the M4 in Winnersh, adjacent to Reading. The surrounding areas have fantastic rail and road links to London and the rest of the UK. Remote working is available.Collins Aerospace,in accordance with our Baseline Security requirements,will requestfrom candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g.,Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the DefenceBusiness Services National Security Vetting (DBS NSV) Agency. Raytheon Technologies is An Equal Opportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms:Click on this link to read the Policy and Terms