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On-Hire/Recoveries Handler

rthirteen recruitment
Job LocationNorfolk
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Ready to join a brilliant team ethos which upholds their core values and all while offering a fast-paced environment with multiple opportunities to further developRthirteen are currently partnering with an insurance specialist in their search for an On-Hire/Recoveries Handler to join their growing team in South Norfolk. Working within either the on-hire or recoveries team, who work collaboratively to ensure seamless service, your role will be to communicate with the client ensuring theyare providing an exemplary service when it comes to recovery/on-hire services.This is a great opportunity to join their supportive, flexible and quality led culture, their comprehensive training, progression, and professional support programmes will provide you with a real opportunity to build a successful career.Duties to include:

  • Taking responsibility for your own account of cases.
  • Dealing with various aspects of recovery.
  • Providing clients with accurate updates on the process of their claims.
  • Accurately signposting the client where needed.
  • Obtaining any relevant documentation from clients.
  • Using the internal case management system, ensuring this is up to date and accurate.
  • Investigating liability disputes.
  • General administrative duties related to your role.
You will have/be:
  • Experience within a customer service focussed role.
  • High levels of attention to detail and accuracy.
  • Strong organisational skills coupled with the ability to effectively prioritise workload.
  • Comfortable working to deadlines in a high-pressured environment.
  • Capability to persuade and influence.
  • Working knowledge of Microsoft Office.
  • A professional and honest approach.
  • Excellent communication skills, both written and verbal.
  • Ability to work on your own initiative as well as part of a team.
This is a full-time, permanent role working on a rota basis working between 9am - 5:30pm Monday - Friday, 38.5 hours per week. The offered salary for this role is competitive dependent on experience. Benefits include 21 days holiday + bank holidays, pension,performance & attendance bonus, employee referral programme, employee assistance programme, free parking, cycle to work scheme, regular social evets & more!How to apply:To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment.About rthirteen:Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contactyou with any other forthcoming opportunities which we feel may be appropriate.

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