Assistant Service Delivery Manager

Job Description

Your New roleHere at National Highways, we currently have an exciting opportunity for an Assistant Service Delivery Manager - Maintenance to join our team in Bedford, Cambridge or Ipswich. Within this role you will be supporting Service Manager (Maintenance) with thedelivery of the cyclical and reactive routine maintenance. You will also be responsible for issuing and management of works orders and the resulting costs.You will be required to drive as part of your role and you will need to have a full clean driving license to be considered for this position and during employmentWhat youll be leading on Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedialactivities Proactively track and monitor the performance of the assigned Route(s) or contract scope (e.g. M&R, DBFO, RTMC), identifying performance trends, risks and issues Analyse the root causes of performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, tracking all associated costs Ensure cyclical and reactive maintenance workplans are well integrated in the regions overall programme, ensuring customer disruption can be minimised. Manage any changes and the impact of unplanned and emergency works on plans, ensuring risks and dependencies are understood, managed and communicated to all relevant stakeholders.To be Successful Previous experience of highways maintenance Excellent stakeholder and supplier management Understanding of project stages/lifecycles is desirable Good understanding of relevant supply chain contracts Knowledge of health and safety legislation, regulations, working practices and procedures Able to use excel to present and monitor data Soft estates/ arboriculture knowledge is desirable Experience responding to customer queries is desirable Experience of RMMS systems e.g. Confirm is desirableA bit about usMaking sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.About UsAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.Our benefits packageOur total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%.We also offer:

• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and blended working between base location/home
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme

Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effortSo if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisationAnd finally we reserve the right to close before the advertisement expires