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2nd Line Engineer

CSSCloud
Job LocationNorfolk
EducationNot Mentioned
Salary22,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a talented and enthusiastic IT professional seeking an exciting new opportunityWe are currently looking for a 2nd Line Engineer to join our energetic and progressive team. If you are looking for your next challenge then this is a superb opportunity to develop your career with a well-established, forward-thinking business.As a Gold accredited partner of Microsoft and WatchGuard and HP partner, we offer the chance to significantly increase your skill set and work with industry-leading tools on a daily-basis. You will be tasked with supporting SME customers throughout EastAnglia.Purpose of Position:

  • Responding to support escalations and 2nd line remediation (including being the primary onsite presence)
  • Assist in the delivery of projects in a professional, structured, and communicative manner and to agreed timescales, including: Microsoft 365 stack, Firewalls, LAN/WAN improvements, and VPNs. Please note, this is not an exhaustive list
  • Providing technical assistance and a high level of customer focused support
  • Providing mentoring and support to other members of the technical team on applicable technologies
  • Interact and influence key stakeholders to take a position that is in alignment with the companys offer and values
Typical Work Activities:In this exciting and varied role, you will deliver excellent customer service and produce solutions to a wide range of IT problems, as part of a structured team.Working with a portfolio of around 300 customers you will install and administer servers, computers, mobile devices, software and networks, and maintain them to a high level of operational service.Additionally, you will have input into the research and implementation of emerging technologies, to help ensure that we retain our market-leading status.We have two modern offices, one in Norwich and the other in Great Yarmouth and we offer flexible working practices as appropriate.Necessary skills:
  • Strong communication skills and the ability to "think on your feet" and problem-solve with a pragmatic and methodical approach
  • Experience in an IT support role, predominantly consisting of implementing, supporting, and troubleshooting Windows operating systems and networks
  • A track record of carrying out Network installs and computers to a high standard
  • The ability to self-manage structured projects, ensuring an implementation aligned with the companys values and best practices
  • A "can-do" attitude, the willingness to go the extra mile and strong communication skills
  • A full driving license and acceptable driving record
Desirable skills:
  • Experience of working for a service provider or within a managed service environment
  • CompTIA A+, N+ or S+ certifications or Microsoft certification such as an MCP (or equivalent)
  • Experience and knowledge of UTM firewalls, infrastructure wireless and network routing
  • Experience of administering virtualization technologies e.g., VMware, Hyper-V
  • Experience of backup technologies and methodologies
  • Experience in administration of VoIP technologies
Benefits of the role:
  • 25 days annual leave plus bank holidays
  • Referral scheme bonus
  • Flu jabs
  • 2 weeks paid topped up parental leave
and more

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