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Work From Home Call Centre Advisor

Red Dot Recruitment
Job LocationNewtownards
EducationNot Mentioned
Salary17,680 - 18,532 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-time

Job Description

Call Centre Advisor - Work from homeBeing a Full Time Call Centre Advisor will involve you interacting with customers on a day to day basis whilst providing excellent customer service. You will be handling incoming calls from existing customers and helping them with any questions/queries theyhave, and upselling where possible. Therefore, we are looking for customer service focused and money motivated individuals to step forward.Daily duties:As a Call Centre Advisor, you will be responsible for handling a high volume of inbound calls. You will be representing a global broadband/mobile phone provider and delivering the very best customer service. You will be receiving calls from customers whoare coming to the end of their contract and who either want to renew or leave. We are looking for people who are not afraid to upsell and maximise sales opportunities - this is not an outbound or cold calling role and no sales experience is necessary as fulltraining is provided (3 weeks).Full Time Call Centre Advisor requirements:

  • Minimum 6 months customer service experience (retail, bar work or call centre)
  • Drive to provide excellent customer experience
  • Excellent communication skills and telephone manner
  • Fantastic listening skills
  • Must be based in Northern Ireland as there is a potential you will be returning to one of our clients 4 offices based in Northern Ireland.
  • Able to deal with stressful situations calmly and professionally
Benefits of the Call Centre Advisor role:
  • Fully paid training (2/3 weeks)
  • Work from home
  • Up to 80% discount on your phone contract with a leading mobile phone provider
  • Monthly bonus between £200 - £9000.
  • Company staff discounts on various online shopping and high street retailers.
  • Fantastic career development and progression opportunities
  • Fortnightly Pay
  • Gain an NVQ in Sales
  • Full access to additional qualifications
Full Time Permanent Role£17,680 - £18,532 + Monthly Bonus up to £900!Full Flexibility Required For Working Hours (between 8am - 9pm on a Rotational Shift Pattern)Remote BasedWorking from home requirements...
  • In your property you must have a dedicated room with a closable door in order to minimise disruption, this room must be only accessible to you during work hours.
  • You must have a broadband connection speed that is 10mbps or above
  • You must have a desk and appropriate chair.
  • Internet connection will need to be a wired connection (Wireless is not possible).
  • Laptops cannot be used.
  • Evidence of your working environment may be required for security purposes.
Interested Click APPLY below to this Work From Home Call Centre Advisor role and we will be in touch with you!

Keyskills :
Call CentreCustomer ServiceHospitalityRetailBar Work

APPLY NOW

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