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Job Location | Newton Abbot |
Education | Not Mentioned |
Salary | 20,000 - 25,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
User Support Co-ordinator, Newton Abbot, £20 - 25kDo you have a genuine passion for Customer Service and Front Line Support We are currently recruiting for a User Support Co-ordinator within a Member Services Team, for our client in Newton Abbot, Devon. Our client are a provide training to help people support the mental health and well-being of children and young people.This is a permanent role, working a hybrid, with 1 day in the office and 4 days from home andthere will be intermittent travel to their office for meetings, therefore the successful mustcandidate live within a reasonable travelling distance to Newton Abbot. Working hours 9am - 5.30pm, Monday to Friday. This is a dynamic, high growthbusiness whose core values are to be warm hearted, committed and eager to make a difference, pragmatic, straight-forward and fun.The key purpose of this role is to provide first class technical customer service to a non-technical audience to support our growing number of users. This is a fully customer facing role providing support via telephone and email. This teamis dedicated to providing exceptional user support to their bespoke program, as facilitating the subscriptions for the programs usage. It is a varied role working closely with the other operational teams to ensure a smooth customer journey from start to finish.This is not a technical support role, but you will need to be tech savvy, and feel comfortable with technology, for example the basics like being familiar with internet browsers, clearing cookies/cache, password resets, etc. More technical issues can be passedon to thier IT team for further investigation before reporting back to the customer.This is varied role and duties will include: