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Telephonist Client Enquiries

Office Angels
Job LocationNewton Abbot
EducationNot Mentioned
Salary18,000 - 18,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with a well-respected law firm who have a great opportunity for someone to join their friendly team in a client care role - no legal experience required!This is a fantastic role for someone who enjoys speaking with people, being busy and getting stuck in, and who would like to work close to home, Monday to Friday, with a supportive team!JOB TITLE: Telephonist (Client Enquiries)LOCATION: Newton AbbotSALARY: £18,000 - £18,500 dependent on experienceHOURS: 9:00am-5.00pm Monday - Friday (35 hours)TYPE: Full Time /PermanentTHE COMPANY: A well respected and longstanding legal firm specialising in Criminal Law, who provide a friendly and welcoming environment for their employees!THE ROLE: You will support the Legal Advisors and other team members with their daily task lists, liaising with clients over the phone and helping with their queries, along with general admin duties. Please note you will not be expectedto give legal advice but provide excellent communication and customer service skills and an ability to be empathetic with clients when needed.DUTIES & RESPONSIBILITIES:

  • Helping the Legal Advisors build good working relationships with clients
  • Making follow up calls with clients to ensure all information and case history is up to date and on track
  • Maintaining records of calls and keeping an accurate diary system
  • Taking payments and liaising with the Accounts team
  • Other administrative duties requested by Legal Advisors
YOUR SKILLS AND ATTRIBUTES:
  • Good communication and customer service skills - both oral and written
  • Good professional telephone manner
  • Accurate word-processing and typing skills
  • Paying fine attention to detail
  • Competent IT skills including knowledge in Microsoft Office and Outlook
  • Work well within a team as well as being able to use your own initiative and work independently
This role would suit someone who has previously worked in a customer service role ideally with telephone experience but this is not essential.If this sounds like you or you would like to find out more please either apply online, email your CV to or call to speak to Vicky and discuss the role.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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