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Medical Receptionist (30hrs p/w)

Job LocationNewport, Gwent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

Our client is at the forefront of innovative cancer care with their UK network of cancer centres. They provide the most suitable, state-of-the-art cancer treatment and an exceptional level of care to every patient. The centres deliver high-quality diagnostic imaging and the latest in advanced cancer treatments including radiotherapy, chemotherapy, immunotherapy and, in the future, proton beam therapy across all centres.To date, our client has three cancer centres open, two of which currently offer access to proton beam therapy, and a further four new centres planned in the next four years making a total of eight cancer centres around the UK. Their aim is to provide the majority of patients with a state-of-the-art cancer centre within a ninety-minute journey of their front door, wherever they are in the UK.Job PurposeTo deliver excellent front facing customer service being the first point of contact for all patients and visitors to the centre. Professionally greeting, welcoming our patients their families and centre visitors, directing them appropriately. Notifying company personnel of visitor arrival.Accurately recording patient appointments; maintaining records and providing general administrative support as required.Please note: This is a permanent part-time vacancy, working 30 hours per week - Likely to be over 4 days, Mon, Wed, Thurs, Friday - Centre opening hours are 8-8, flexibility between these times will be required.Main duties and responsibilities

  • Delivering excellent care and ensuring the patient experience within The Cancer Centre is to the very highest standard is fundamental to the role.
  • Provide a professional welcome to patients and visitors when greeting them, in person or on the telephone; answering or referring enquiries accurately.
  • Ensure availability of patient information by updating/recording the patient records electronically using the software systems in place.
  • Provide accurate details of all Patient and Consultant enquiries on relevant systems.
  • Keep patient appointments on schedule by notifying the clinical team(s) of the patients arrival; reporting any patient concerns, or potential delays.
  • Comfort patients by anticipating patients anxieties; answering patients queries in a calm and empathetic manner.
  • Maintain the reception and patient waiting area and equipment to a very high standard.
  • Protect patients rights by maintaining confidentiality of personal and financial information at all times.
  • Maintain organisational excellence by following company policies and procedures.
  • Ensure all mandatory training is completed in a timely manner.
  • Completing general administrative tasks as required.
  • Arranging travel/accommodation for patient’s as necessary.
  • To deliver, where necessary, meet and greet concierge service at designated accommodation for patients.
  • Contributing to team effort by accomplishing duties and responsibilities consistently.
  • Required skills
  • Customer Service
  • Patient Administration
  • General Administrative Support
  • Receptionist Duties
  • First Point of Contact
  • Keyskills :
    Customer Service Patient Administration General Administrative Suppt Receptionist Duties First Point of Contact

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