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Legal Claims Handler - Leading Law Firm

TSR Legal Recruitment
Job LocationNewport, Gwent
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

TSR Legal are working with a well-known international law firm who now have opportunities for Claims Handlers to join a busy team in Newport.Successful candidates will undergo a comprehensive training program to give you the knowledge to succeed. Given the size of the team and number of clients the firm work with, there is a real opportunity for growth and development. Progression can eitherbe by technical development, building client relationships and/or progression to a supervisor or managerial role.Role: To provide a timely, professional and high-quality service to clients in the management of volume pre - litigated cases in our motor department.Successful candidates will:

  • Negotiate claims for liability and damages on pre-litigation cases within authority limits
  • Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
  • Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
  • Ensure strategies reflect the commercial reality of case value
  • Comply with internal and external service level agreements
  • To record timely and accurate management information
  • To hit their individual financial targets (which are set based upon work type, charging basis and experience)
  • Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
  • Maintain an awareness of the firms strategies and plans
  • You will be required to handle confidential information in line with the firms data security protocols
The Ideal Candidate:All relevant experience in similar roles or areas of practice is desirable but not essential and we are happy to hear from all candidates who feel they would be a good fit.
  • IT skills - Be IT literate with a good working knowledge of Excel and Word
  • Prioritisation & Organisation skills - The ability to organise their own time recognise whats a time pressure, whats important and when to ask for help. An ability to work and thrive under pressure and to juggle competing demands on their time
  • Analytical skills - The ability to critically look at factual evidence, identify issues and inconsistencies
  • Commercial sense - The ability to know the principle or law but also to apply commerciality as to whether a defence is worth pursuing
  • Interpersonal skills - The ability to get on and work with a team, speak to customers on the phone and to meet clients. A strong focus on providing a high level of customer service
  • Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback
  • Aptitude to learn - The ability to retain knowledge and put into play new skills.
  • Good oral and written communication skills
If you would like to be considered for the position, please get in touch with Rachel Phillips, Associate Director at TSR Legal to go into further detail and have a confidential discussion.

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