IT Support Engineer - Onsite (Newport / Port Talbot) (10064)

Job Description

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.IT Support Engineer - Onsite Location: Newport / Port TalbotHemmersbach provide the support services needed by many of the worlds largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. Youare fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the users face - a job welldone.This is a role where you will have direct influence on peoples day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highlyrewarding way.The role may require that you can travel between 2 principal sites, so a full driving license is essential.What we look for

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/fix issues - Typically supporting PCs, Printers and MFP
• Above all, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our clients technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
• Must be able to drive and have access to a car
• May require the occasional on-call hours
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

What we offer

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits

Would you like to join our teamPlease send your CV, together with your availability to interview and salary expectations