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Technical Service Delivery Manager / 2nd Line Support Engineer

Job LocationNewmarket
EducationNot Mentioned
Salary29,000 - 31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our Suffolk based client is looking for a Technical Service Delivery Manager / Desktop Support Engineer to lead a team on engineers and improve processes.Job Spec:- This position is very customer focussed, excellent communication skills are required both written and verbally.- A good understanding of the ITIL principals would be highly advantageous- Knowledge of supporting Windows based applications such as Windows 10, O365 etc- Knowledge of Windows networking from DNS, DHCP to TCIP on an endpoint device- Providing technical advice to customers and team members. The post holder must be able to communicate technical system matters to non-technical staff clearly and in a manner, whereby they are able to fully understand the issues.- A current UK driving license is a pre-request of the post

Keyskills :
ApplicationsCommunication SkillsITILService Delivery

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