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Job Location | Newmarket |
Education | Not Mentioned |
Salary | 32,000 - 36,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Our Suffolk based client is looking for a Technical Service Delivery Manager/Service Desk Manager to lead a team on engineers and improve processes.Job Spec:- This position is very customer focussed, excellent communication skills are required both written and verbally.- A good understanding of the ITIL principals would be highly advantageous- Management of 3 Service desk staff- Knowledge of supporting Windows based applications such as Windows 10, O365 etc- Knowledge of Windows networking from DNS, DHCP to TCIP on an endpoint device- Providing technical advice to customers and team members. The post holder must be able to communicate technical system matters to non-technical staff clearly and in a manner, whereby they are able to fully understand the issues.- 3 days per week in the office is required.- A current UK driving license is a pre-request of the post.
Keyskills :
Communication SkillsITILManagementService DeliveryService Desk