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Product Phone Support

Owen Daniels Consultancy
Job LocationNewmarket
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced aftersales or customer support professional Do you have strong experience of working in a customer facing environment Are you flexible and able to work occasional weekends and evenings If so, our client, an agriculturalequipment manufacturer is recruiting for a Product Phone Support Engineer. The role will involve providing full support to the After Sales Manager with after-sales customer requests and providing cover in the aftersales team, as and when required.Product Phone Support EngineerPermanent£25,000 - £30,000Salary dependent on experienceMonday – Friday, 8am – 5pmNewmarketProduct Phone Support EngineerJob Description

  • Providing phone support to the company’s customers and advising them on how to use the company’s products.
  • Producing reports and updates as required, processing orders through ERP, and producing credit notes for spares returned and warranty items.
  • Upkeeping and maintaining databases; ensuring administrative tasks are completed correctly and promptly.
  • Travelling to customer sites to provide aftersales’ support as and when required.
  • Attending national and international exhibitions as and when required and supporting with setting up the company stand.
Product Phone Support EngineerEssential Experience/Skills/Qualifications
  • Previous experience in an aftersales or customer focused role.
  • Strong verbal and written communication skills.
  • Knowledge of Microsoft Office software.
  • Ability to travel nationally and internationally as and when required.
  • Flexibility to work evenings and weekends when required.
Product Phone Support EngineerCompany Benefits
  • Full product and software usage training will be provided.
  • Expensed travel.
  • Progression and development opportunities.
  • 23 days holiday plus bank holidays
  • Pension contributions.
  • Private health care.
  • Company sick pay.
Please apply below if this role is of interest!

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