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Client Projects and Service Manager

PurplePower Recruitment
Job LocationNewmarket
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Client Project and Service Manager needed for our client, a UK-based organisation that creates sophisticated and engaging online services for world leading educational institutions around the world.If you are a confident, meticulous, efficient hands-on manager, we are looking for you to coordinate the dedicated service and technical team and to deliver top quality support to the portfolio of local and international clients.Your duties will include:

  • Coordinate and deliver multiple, simultaneous implementation projects.
  • Maintain our exemplary client service support and handle escalations.
  • Conduct regular client briefings and project calls.
  • Update and maintain the client project documents and systems.
  • Work with the Technical Director to coordinate our technical team resources.
  • Oversee the investigation of client issues.
  • Oversee quality assurance testing of our projects and products.
  • Coordinate and provide training for clients on service and feature functionality.
  • Perform continuous process improvement and streamlining opportunities
    • COVID-19 considerationsHome based initally, all staff are currently working from home with some flexibilty post-lockdown, office is in Newmarket on the boarder of Cambrideshire.Comptetiive salary and great bens:
  • Salary - 30k+ (depending on experience)
  • Discretionary annual Christmas bonus
  • Medical health insurance
  • Flexible working hours
  • 22 days holiday + bank holidays
  • Long service holiday rewards
  • Free parking
    • Sophisticated software products are provided to clients, therefore being technically minded with an interest in internet/online technologies will be a bonus.If this sounds like you, please dont delay, apply today.PurplePower Recruitment is acting as an agency on this permanent vacancy. Required skills
  • Management
  • Project Management
  • Software
  • Customer Liason

    • Keyskills :
    Management Project Management Software Customer Liason

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