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| Job Location | Newmarket |
| Education | Not Mentioned |
| Salary | 40,000 - 45,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Superb Opportunity for a Client Experience Manager. Working in the Sales & Development Team of my Exciting Global Client based in Newmarket.My Client has 900 Offices/ laboratories across 47 countries, employing about 55,000 staff worldwide.Reports to: Commercial Director/ Managing DirectorDirect Reports: NoneMain purpose of the role:To develop a high performing account management and customer service team that optimises skills, structure, and approach to deliver the goals of My Clients Environmental strategy within the U.K.This will also incorporate our brand development so that we are seen as best in class to further enhance our attractiveness to prospective clients and drive an increased prospect conversion ratio. To support the Commercial Director in the achievement of annual revenue budget Create, develop, and implement a 3-year strategic plan to improve customer retention, growth and a market leading position Identify new opportunities for growth within your teams allocated accounts Update and maintain all communication within CRM Managing and owning all service concerns within the team with high expectation on timelines to close in accordance with My Clients Quality System Maintaining an effective and dynamic knowledge base of competitors activities within CRM Accountable for and to provide monthly reports and updates on sales territory performance vs target to Commercial Director Attend networking/ marketing and other industry events within and outside of contracted hours A support function working closely with the businesses operational, service and support teams, providing cross-functional performance information to assure a high level of customer service To manage a team of 8 direct reports through regular training, 1-2-1 and development plans are in placeQualificationsChemistry Science degree or equivalent essential GCSEEnglish Language, Mathematics or equivalentA LevelEnglish Language, Mathematics, or equivalent Additional Information Experience of sales key account management or customer service interface (3 years minimum)Industry Knowledge (desirable) Excellent communication skills (written & oral)Organisational skillsMS OfficeIntermediateCRMProposal writing/ tenders Ability to demo software solutionsProblem solvingAbility to work under pressureExperience of working in a high target driven environmentOther specific duties:Youwill be required to meet (KPIs): To ensure each team member achieves: 25 calls per week logged on the CRM 6 visits per month logged to CRM 5% organic growth yr on yr per account manager All quotes in territory are followed up and quotes logged in tracker within 24 hours