Venue Manager

Job Description

RECRUITMENTiQ is working in partnership with a local comedy group that is currently seeking a Venue Manager.After 10 successful years, were now seeking an exceptional, driven individual with a passion for live comedy to lead the team.Were looking for an established venue manager with food and beverage sales experience, excellent customer care and strong team management skills.Reports to:Managing DirectorResponsible for:All venue staffMain Purpose of Job:

• To have overall responsibility for all aspects of the smooth running of the Newcastle Stand Comedy Club venue.
• To provide effective leadership to the venue team effectively and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
• To manage venue budgets, working with the Managing Director and other relevant staff.

Key Accountabilities:

• To have overall responsibility for all aspects of the smooth running of the Newcastle Stand Comedy Club venue.
• To provide effective leadership to the venue team effectively and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
• To feedback issues and complaints to other managers to ensure we continue to meet and exceed our customers expectations.
• To manage venue budgets, working with the Managing Director and other relevant staff
• To ensure that standards are maintained and all in-house procedures and policies are adhered to by all venue staff, including compliance with all regulations relating to licensing, fire, health and safety.
• To represent the company internally and externally and to uphold and communicate the companys ethos and values.
• To contribute to the continuing development of The Stand comedy clubs and Salt n Sauce Promotions.
• To ensure all aspects of the venue are kept clean and are set-up appropriately.
• To ensure the smooth running of shows and events.
• To be knowledgeable about our shows, programme and menus.
• To act as an ambassador for the Company at all times.

Venue operations and staffing:

• To organise and oversee the efficient operation of the venue, bar and kitchen
• To organise and oversee the staff rota.
• To drive sales and liaise with suppliers to ensure best price and best practice.
• To keep abreast of company objectives and ensure that best practice is maintained.
• To ensure that personal licenses are up to date for designated persons operating on behalf of the company.
• To liaise with other managers and teams to ensure information is processed in a timely and efficient manner.
• To deal with all aspects of customer service including dealing with and, where necessary, acting upon complaints from customers and staff
• To ensure all aspects of Health and Safety are adhered to, records are kept and matters are dealt with in a timely and legal fashion.
• To ensure all fire regulations are adhered to and appropriate records are maintained
• To liaise with the kitchen staff to ensure that all Fire, Health & Safety and record keeping is maintained and up to date.
• To work with the Managing Director on budget planning and control, including checking invoices, monitoring stock, cash control and banking
• To be responsible for the recruitment and induction of all staff.
• To be responsible for carrying out staff training, mentoring, appraisals and performance reviews, and lead on grievance and disciplinary matters in regard to venue staff.
• To implement manual and automated stock control procedures.
• To ensure the regular cleaning and general upkeep of all parts of the building including assisting in minor repairs and managing maintenance agreements/contracts.
• All aspects of security, including door staff, CCTV management and liaison with emergency services
• To maintain and develop mutually beneficial commercial activity with other businesses if required.

Information and box office service:

• To deal with in person ticket sales, and processing cash and credit card payments.
• To ensure that relevant box office customer information is provided for door/reception staff prior to performances
• To ensure effective displays of programme information in foyer and circulation areas

Shows and events:

• To welcome performers to the club, ensuring they are aware of green room facilities and that they know their place in the running order.
• To assist with the accommodation arrangements for performers.
• To ensure that front of house staff are available and have all the information and materials they need, including appropriate floats, reservations and sales information.
• To ensure the general smooth running of the evening, identifying and dealing with anyone engaging in disruptive behaviour.
• To ensure that appropriate technical support is available for each performance and to work with the relevant technicians to solve any problems of a technical nature.
• To sign off on payments and ensure these are processed by finance.
• To assist in providing feedback on performances and recommend promotion where possible

Please send your application, which must includea Covering Letter, CVandastatement about how you meet the job criteria.