Trainee Consultant

Job Description

Job Title: Trainee ConsultantLocation: Newcastle upon TyneSalary: £22,000 - £24,000Job Type: 12 Months Fixed TermAs a Trainee Consultant you will become a part of our new, exciting TSG Academy. Over the course of a 12 month fixed term contract you will work with a variety of Practices across the business to become an expert on our Microsoft product offering,as well as taking time to learn about how our Technical Departments operate. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and working with some of our mosthighly skilled staff.Following successful completion of the 12 month training plan you will become a permanent employee of TSG with the ability to consider which Microsoft specialism you would like to pursue a long term career in.Why should I work for TSG

• Award winning organisation named as one of the UKs Top 100 Best Large Companies and one of the Top 50 Technology Companies to work for. We have also been awarded a 2 star accreditation for Outstandingemployee engagement
• Our open and honest culture where feedback is taken on-board and acted upon
• The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
• Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first TSG Festival in 2021, Team TSGs feedback was so positive that we have another amazing all staff festival arranged for 2022
• Two paid CSR days per annum that you can use towards giving something back
• Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
• Flexible working policy
• Relaxed dress policy
• Excellent progression opportunities, training and support, including recognised qualifications

By completion of the TSG Academy, you will be able to competently carry out the following duties;

• Attend business analysis meetings with customers to scope, gather requirements and design solutions
• Run workshops demonstrating the capabilities and benefits of TSG offerings
• Implement solutions for clients
• Attend classroom and onsite training with the view of preparing and presenting to new and existing customers for Microsoft SharePoint & additional approved Stack products in the future
• Carry out customisations of Microsoft Applications where appropriate to meet customers requirements using platform features, and middle tier technologies
• Manage and conduct projects in accordance with TSGs methodology
• Carry out other implementation, training and support duties as required
• UK Wide travel and overnight stays will be required to fulfil the customers needs

Knowledge, Skills & Experience; Essential:

• Willing to learn knowledge of TSG technologies and offerings, both on-premise and cloud, and how these affect solution design
• A good eye for detail with the ability to perform tasks following guidelines
• Willing to learn knowledge of Governance and the Security & Compliance Centre and how it can be used to implement security for a business
• Willing to learn knowledge of Microsoft Office and Applications
• Willing to learn Teams architecture and adoption
• Willing to learn Document management, retention policies and security
• Knowledge of the Power Platform
• Excellent written and verbal communication skills

Desirable:

• Microsoft Certifications would be a distinct advantage however, there will be opportunities to attain these during your time with our TSG Academy
• A Technology related degree and / or qualifications would be preferred

Your behaviours:

• Enthusiastic with a drive for self-development to proactively improve your skillset
• Demonstrates commitment to the role, the team and company, and will go the extra mile when required
• Creative whilst reacting positively to new challenges and change
• Team player, although also able to work on your own
• Ability to effectively train customers, being cognisant of their existing skill levels
• Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
• Self-starter and ability to use own initiative

Benefits;

• Company bonus scheme
• 25 days annual leave + public holidays
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Perkbox discounts
• Paid CSR Days
• Company sick pay
• Income protection cover
• Enhanced Maternity and Paternity pay
• Home-based and hybrid opportunities
• Long service benefits including increased annual leave accrued with service
• Cycle to work scheme
• Employee recognition scheme

Candidates with the relevant experience or job titles of: Graduate IT Support Consultant, Trainee IT Support Analyst Apprentice, Mechanical Technician, Service Technician, Customer Support Advisor, Customer Services Officer, Client Services Support, ClientSupport Agent, Customer Services Administrator may also be considered for this role.

Keyskills :
Mechanical TechnicianService TechnicianCustomer Services AdministratorCustomer Support AdvisorCustomer Services OfficerClient Services SupportClient Support AgentGraduate IT Support ConsultantTrainee IT Support Analyst Apprentice