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Job Location | Newcastle Upon Tyne |
Education | Not Mentioned |
Salary | £21,000 - £25,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Technical Support Consultant Permanent Full-time Competitive Salary plus benefits package (Pension, Healthcare) Based in Newcastle Netwirking Recruitment are working with a client based just on the outskirts of Newcastle City Centre that provides dedicated software specifically designed to meet the needs of the construction and contracting industry.They are proud to be a leading Microsoft and Sage partner. Delivering solutions to their vertical market sector, they have a record of growth and success in the deployment of their market-leading solutions.Duties include: • Supporting customers with technical support queries via telephone and email.• Remoting into customers pc’s and fixing issues they have with their software• Working individually and as part of a team to resolve customers issues quick and effectively• UAT - Working individually testing new software before release• Providing excellent customer service at all timesRequired Skills: • Excellent written and verbal communication skills• A strong customer service ethic and understanding of customer needs• Ability to communicate to customers at a variety of levels• Ability to manage and prioritise personal workload and demonstrate a proactive approach• Strong analytical skills with the ability to troubleshoot effectivelyRequired Experience and Knowledge: • Experience with Sage 50 and/or Sage 200 Accounting software• An understanding of accounting fundamentals and principles an advantage• Previous experience in a Technical Support role, supporting Accounting, Payroll or ERP software• Good working knowledge of Microsoft SQL Server and SQL queries an advantageThis really is a great opportunity to work in an industry and for a business that truly is booming, then please apply now. Required skills
Keyskills :
Sage