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Technical Support Consultant

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£22,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Permanent Full-timeCompetitive Salary plus benefits package (Pension, Healthcare)Netwirking Recruitment are working with a client based just on the outskirts of Newcastle City Centre that provides dedicated software specifically designed to meet their customers needs. They are looking for an experienced Technical Support Consultant to join the business and continue their success within the industry.Duties include:

  • Supporting customers with technical support queries via telephone and email.
  • Remoting into customers pc’s and fixing issues they have with their software
  • Working individually and as part of a team to resolve customers issues quick and effectively
  • UAT - Working individually testing new software before release
  • Providing excellent customer service at all times
  • Skills Needed:
  • Strong customer service
  • Ability to manage and prioritise personal workload
  • Strong analytical skills
  • Troubleshoot effectively
  • Experience and Knowledge Needed:
  • Previous experience in a Technical Support role
  • Experience with Sage 50 and/or Sage 200 Accounting software an advantage
  • Good working knowledge of Microsoft SQL Server and SQL queries an advantage
  • If you are interested in this role. Please apply now.

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