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Team Manager

Echo-U Ltd
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary20,250 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a natural leader looking for a new Team Manager positionDo you want to apply your leadership skills within a business that cares about its employees, where employees are treated as individuals, and where your future will be nurturedThe Team Manager will be responsible for supervising, managing and motivating team members on a daily basis. You will report directly to an Operations Manager and play a key role in assisting the business to deliver the highest quality of customer servicefor both our customers and our clients.The Team Manager will look to improve the employee engagement levels within their team and those around them:

  • Managing a team to consistently deliver high standards of customer service and data readiness work, by responding to customer needs quickly and efficiently
  • Creating an inspiring team environment with an open communication culture
  • Prioritising workloads to agreed procedures and time scales so that objectives are achieved
  • Responding flexibly to requests from across the business to maintain service levels and ensure targets are achieved
  • Managing relationships with internal business units to introduce or improve effective working practices, procedures and controls
  • To improve and maintain team performance by effectively coaching and developing staff
  • To attend regular meetings with team and relevant managers
  • Effectively report on performance
  • To understand the client requirements and ensure team performance in order to hit relevant KPIs
  • Ensure that all members of the team understand their objectives and work together to achieve them
  • Carry out regular reviews for all members of the team
  • To apply the correct HR policies and procedures ensuring timeliness and consistency
  • Ensure that your team employs the Echo-U Art of Conversation philosophy to all customer interactions
We would welcome applications with the following skills; Team Manager, Team Leader, Leadership, Customer Service, Coaching, Development, Operations, People Management, Change Management, Staff Development, Communication. Essential Skills
  • Excellent communication and leadership skills with a positive, enthusiastic and self-motivating approach to work
  • Good interpersonal skills and the ability to handle people management issues
  • The ability to adapt within a fast paced, ever-changing business environment
  • Sound organisational and team building skills
  • Advanced problem-solving skills and the ability to use initiative
  • The aptitude to learn new business skills and accept responsibility
  • Drive, commitment and enthusiasm ensuring the team play a fundamental role in the day-to-day success of the business
  • The ability to make sound decisions quickly
  • Demonstrates a positive and professional attitude
About Company Welcome to Echo-U Were an established contact centre creating growth for many of the UKs biggest brands by managing their customer relationships. We use leading industry technology and best practice with the art of conversation to represent our clientsbrands exceptionally. Established in 2001 weve become the UKs leading contact centre in many sectors working with the likes of first direct, National Careers Service, Sky, Sage and an award-winning courier client.

Keyskills :
Team Manager | Team Leader | Leadership | Customer Service | Coaching | Development | Operations | People Management | Change Management | Staff Devel

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