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Spanish Speaking Customer Service Advisor

MTrec Recruitment and Training
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary20,384 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The CompanyMTrec Commercial are proudly representing our long standing, industry leading client, in their search for a Spanish Speaking Customer Service. The successful applicant will also receive world class training!You will receive continuous training and development and have the chance to become a part of their close-knit team of customer service professionals. You must live within a commutable distance to the Newcastle office. They are a great company, with greatmanagement, a very friendly team-based culture, great incentives and an opportunity to work from undoubtably one of the best companies in the world. You must be flexible Monday - Sunday between the hours of 8am - 8pm then available 24/7 in the near futureso there will be some nightshift work! This is full time, permanently working in the office.The Role

  • As a Customer Service Advisor, you will passionate about providing support, building rapport & establishing trust with customers, work professionally & efficiently dealing with customers in order to maintain & drive great results in customer service.
  • You will communicate with customers through a variety of platforms, which will include email, chat, social media & voice.
  • To succeed in the role, you will need excellent communication skills, both oral and written and be able to deal with a wide variety of customers.
  • You will be passionate about this organisation and excel in demonstrating this through the work that you produce.
  • You will be receiving inbound calls and chat requests from Spanish Speaking customers who have complex inquiries.
  • You will have a keen eye for detail making sure the customers data collected from the inbound calls and chats are logged onto the CRM system correctly.
The Person
  • Customer service experience (a minimum of 6 months)
  • Excellent listening and problem-solving skills
  • Excellent communication skills including grammar and spelling.
  • Fluent to Native level in Spanish and English
Benefits
  • A permanent position
  • The chance to work with an industry leading multinational company
  • A competitive basic salary
  • World class training and development opportunities
  • A close-knit and friendly working environment

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