Service Management Manager

Job Description

Service Management ManagerType: PermanentSalary: £55,000 - £65,000Location: Newcastle upon Tyne/ HybridAn international company in the heart of Newcastle is searching for a Service Managment Manager to impliment ITIL processes and standards across a global function. The Service Management Manager will have the responsibility for the creation, development, maintenance, and improvement of all the servicemanagement disciplines. The role will engage, coordinate and support all areas of the IT Services Delivery function to ensure a consistent deployment of processes, capabilities, tools and technology essential for the effective service delivery and operation in line with the current and future business need.Working closely with colleagues in Service Delivery and globally, the role will focus on implementing mature Incident, Major Incident, Problem Management, Change, Release, Configuration, Reporting, Transition and Continual Service Improvement processes that underpin the way the IT operates. Note, not all capabilities currently exist.Key Responsibilities

• Accountable for the development and implementation of the Service Management strategy, function and disciplines within
• Implement a baseline of the adoption of the ITIL Framework across Service Delivery and IT as a whole
• Recruitment of key positions to develop the capabilities that do not exist today
• Accountable for the setting, analysis and reporting of performance metrics and targets for Service Delivery
• Accountable for management and reporting of continuous improvement activities across Service Delivery
• Accountable for the seamless Service Transition of new services into Service Delivery & embed a Service Management based culture
• Developing and implementing clear communication channels for the Service Delivery function
• Ensuring the team have appropriate development plans and objectives that are regularly reviewed

Skills and Experience Required

• Experience of management at different levels of an organization
• Service Management (ITIL) qualifications are essential for this role
• Ability to understand the business processes and commercial concepts to interact with business partners and service providers at a peer level.
• Experience of developing and driving adoption of strategy.
• Experience of working in a regional environment across international locations with an appreciation of multiple cultures.
• Demonstrate a high calibre client facing skill-set, with exposure to both business and delivery pressures
• Providing management reports at senior management level
• Ability to communicate clearly, persuade and influence
• Ability to be proactive, overcome setbacks and deliver results
• Ability to share knowledge between individuals and teams to contribute to overall effectiveness of service improvement activities
• Highly self-motivated, self-starter, who will undertake all activities to the highest professional standards.

Benefits include:

• Matched pension scheme
• Life assurance
• Income protection
• Private medical insurance
• Employee assistance programme
• Gym discounts
• Flexible working options
• and more!

To find out more and apply, please send an updated CV to ASAP. You must be fully eligible to work in the UK to apply to this position. Due to a high number of applicants, you will only be contacted if successful.