Receptionist

Job Description

Adecco Northumberland are delighted to represent our client with their search for a Receptionist. 1. PURPOSE OF JOBThe purpose of this role is to provide effective and professional front of house service to tenant and all other visitors2. PRINCIPAL ACCOUNTABILITIES To deal with all enquiries including; face to face, email, telephone and web site quickly and efficiently in a professional and constructive manner To maintain a professional and friendly service to all customers and users of the Beacon to meet their needs and expectations To arrange refreshments and resources i.e. projector, flipcharts, microphones as needed To work with the Events Team to facilitate events in the function suite To ensure good housekeeping of all communal areas at all times To collect customer feedback and help identify areas for improvement To be the first point of contact for all building visitors To be responsible for customer care and answering telephones To ensure good housekeeping of the reception areas at all times To record meeting room bookings on the internal booking system with the support of the events team To be responsible for an up to date list of tenants and staff To maintain the contractor book including car registrations To collect and distribute incoming and outgoing post Receive deliveries and complete necessary paperwork To provide a call answering service to virtual tenants To providing a printing service to tenants and members of the public Updating tenant signageAdministration Typing and data entry Filing and retrieving information Issue door security cards Manage and maintain stocks of stationery To support customer service officer with tenant inductions To be involved in basic marketing activities, including identifying website updates, social media posts, newsletters, brochures and relevant publicity materials.3. VISION/CONTEXTThis role exists to support the running of the building by providing exceptional front of house service to tenants and customers4. CONTACTSIt will be necessary for the role to communicate with:External Potential tenants Potential meeting room/ function room customers Contractors coming on siteInternal Management Caretaker Events assistant Customer service officer Tenants Virtual tenants5. KNOWLEDGE AND EXPERIENCE Prior experience of reception work, administration work and customer service Ability to prioritise tasks Accurate with a good attention to detail Able to show initiative Excellent organisational skills Excellent customer service skills A good team player The ability to communicate at all levels A polite and friendly manner with an excellent telephone manner Efficient and punctual English & Maths GCSE A - C grade or equivalent6.DIMENSIONSAll types of businesses, support and training services are brought together under one roof. The Beacon also provides facilities of benefit to the local community. The centre provides a high quality venue for conferences and celebrations, tailored specificallyto local requirements. A stylish bistro cafe is located on the ground floor and provides a welcome meeting place for both local residents and passers-by.Does this sound like the right opportunity for you If so please click "apply" or contact Sam Terry on or to learn more about the opportunity!Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
administrationreceptionreceptionistofficeadministration dutiesoffice basednewcastle