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Process Assistant

Brook Street
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary9.74 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time Work from home

Job Description

Process Assistant - STERIARate of Pay - £9.74 per hourStart Date: ASAPEnd Date/Duration: 6 Months , can be extended furtherLocation: Benton Park View, Longbenton, Newcastle NE98 1YXShift timings: Monday-Friday Between 08:00 - 17:00 (7.5 Hours Per Day)Hybrid Work from Home and OfficeRole Overview:To assist in the provision of transaction processing services to one or several clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward,routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues, or circumstances, and referring any unusual or non-routine situations to others.Key Responsibilities:

  • Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis.
  • Distribute information and when required, work to the other team members or groups.
  • Identify and suggest areas of improvement.
  • Maintain and update information held on a data base or manually.
  • Support line management on any additional admin when required.
  • Liaise with internal/external clients.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.
Essential Skills:
  • Attention to detail
  • Able to work in a team or other structured environment.
  • Articulate and able to maintain good relationships with colleagues and clients.
  • Delivers a high-quality customer service in a professional manner, creating trust and confidence
  • Excellent communicator
  • Assimilates and applies policies and procedures consistently
  • Accurate and timely delivery of tasks
  • Effective problem solver
  • Excellent organisational skills
  • Attention to detail in record keeping
This is an excellent opportunity for someone who has a proven track record in this field. If you feel that you have the skills and would be interested in being considered for an interview for this position, please apply below!

Keyskills :
admin / secretarial / recruitment / administrative / PROCESS / QUERIES / POLICIES

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