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Platform Engineer

Norton Rose Fulbright LLP
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

M365 Engineer - Platforms TeamJob descriptionThe TeamThe Platforms Team is responsible for the support and development of Norton Rose Fulbright LLPs M365, messaging, unified communications (inc. voice and video) platforms. The team is part of our third-line services at Norton Rose Fulbright and as such, cancome under considerable pressure to complete tasks to tight time scales. Ours is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours as required. As well as working across our UK-based locations, international travelmay be required for project delivery.The RoleThe M365 Engineer is responsible for supporting and maintaining the Microsoft M365 platform consisting of Exchange Online/Exchange 2016, Teams, Azure and Intune in EMEA, in partnership with peers in other regions.The role will involve but is not limited to the following:

  • Third line support for Norton Rose Fulbright LLPs M365 services
  • Ensuring System management using industry standard software
  • Provide 3rd line support to IT people in the Head office and regional offices around Europe and ASIA
  • Supporting Analysts, the Central Help Desk or the Regional Support teams. Handling all calls in accordance with the Firms procedures and service levels.
  • Establishing effective working relationships with other IT teams and with users.
  • Adhering to applicable technical standards and procedures.
  • Management of meeting room estate including updates to Microsoft and other vendor hardware/applications
  • Any other related duties designated by the line manager
Skills and Experience Required
  • Extensive experience implementing / supporting Exchange 2016, Exchange Online
  • Extensive experience implementing / supporting Teams
  • Extensive experience of Supporting Azure Active Directory Connect
  • Strong knowledge of other M365 Services
  • Strong knowledge of email security, archiving and cleansing services preferably Mimecast
  • Strong knowledge of Active Directory - Cloud Identity
  • Knowledge of Windows Server systems e.g., 2016/2019
  • Knowledge of Microsoft Endpoint Manager (Intune)
  • Understanding of core Networking TCP/IP, DNS and DHCP.
  • Experience in Active Directory, Group Policy and GP Preferences
  • Understanding of ITIL v3 or above and ITSM practices
Be able to demonstrate experience and competence in the following areas:
  • Ability to understand the business processes and commercial concepts to interact with business partners and service providers at a peer level.
  • Ability to understand technical concepts and develop solutions within established standards.
  • Ability to communicate clearly, persuade and influence, good listening skills.
  • Ability to be proactive, overcome setbacks and deliver results.
  • Commitment to high quality standards, striving continually for improvement.
At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential andcareer ambitions on the basis of merit and skill.If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team onThe Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career developmentof disabled people.We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview underthe scheme.To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link http://corporate-responsibility/diversity-and-inclusion/#LI-DH1

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