Personal Credit Oversight Manager

Job Description

Business Unit: Risk, Personal CreditSalary range: £53,600 - £72,250 DOE Contract Type: PermanentJoin Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. Were on the lookout for like-minded individualsand innovators to help drive our strategy forward. Were also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.Heres what it means for YOU:

• 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
• Five extra paid well-being days per year
• A 35-hour working week
• 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market leading Pension & Private Medical Insurance
• Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
• Ability to work anywhere in the UK (where the role allows)

And you get these Red-Hot Rewards from day one! Here at Virgin Money, we take a huge amount of pride in what we do, working seamlessly across all areas to achieve the same goals for the business. If you`re a Risk Professional with a burning passion for what you do, a lust for learning and are lookingto work with likeminded people then this is the role for you!In this exciting role, you will be a key member of the team who will be responsible for the 2LOD for credit risk for Personal unsecured lending. As an Oversight Manager, you will be accountable with the Head of Personal Credit for the credit performanceof the Unsecured portfolios (Credit Cards, Personal Loans, Overdrafts and Joint Ventures) across the credit life cycle (acquisition, account management and collections) and responsible for the ownership and setting of the banks credit risk appetite and policy.Supporting the commercial teams through oversight of credit strategies to deliver growth plans within the agreed risk appetite and regulations.The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability andambition.Day to day youllUse your experience and expert judgement in the design and setting of appropriate acquisition, account management and collections credit risk appetite, guardrails, and policy for the personal portfolios. Through oversight and independent investigation provideassurance, support and recommendations into the design, implementation and monitoring of credit risk strategies and policies ensuring they adhere to the Risk Appetite Statements and applicable regulations whilst allowing safe, profitable unsecured lendinggrowth. Including:

• Acquisition, risk-based pricing and limit allocation strategies across Credit Cards, Loans and Personal Overdrafts, including pre-eligibility tools.
• Product, Limit, Pricing and Authorisation strategies for account management.
• Pre arrears, arrears and recovery strategies
• Overseeing of Joint Ventures
• Delivering improved customer outcomes through persistent debt, repeat use and financial difficulties strategies.

Support the unsecured commercial team to design improved customer journeys for the required productsMonitoring the health of the portfolio and performance of credit strategies, regularly producing high quality reports to appropriate risk governance including Credit risk forums, Unsecured commercial meetings, and Credit Risk Committees. Escalating relevantpoints to the Head of Personal Credit, the Unsecured commercial team and the Chief Credit Officer.Working closely with the wider credit team to ensure models are utilised correctly, provision forecasts are reflective of expected portfolio performance and systems, data and reporting are implemented accurately.There are a few essentials you need to bring

• Subject matter expertise in Personal unsecured lending products
• A good working knowledge of policies and procedures in credit risk management
• Experience in the development and / or oversight of credit risk strategies.
• Capacity to handle high workflows and prioritise appropriately,ensuringtasksare completedwithin requiredtimeframes.
• Expertise ininterpretingdata analyticswith a tenacity to look beyondheadlineinformation to identify inconsistent trends.
• Experience of building trusted relationships with a wide range of stakeholders at all levels
• Excellent and effective communication skills, both verbal and written, with experience of managing challenge and conflict
• Experience in setting strategic direction, understanding challenges and opportunities presented by the market and regulation.
• High motivationandbe able todemonstrate a professional "can do" attitude

To be brilliant you must have

• A background in analytics, preferably using SAS
• An understanding of proposition and system development.

We really need you to have the skills and experience listed in the There are a few essentials you need to bring section above, but the rest is just our wish list, so please dont let that put you off applying, wed love to hear from you!Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. Its good for you, its good for us and its amazing for our customers. We know that great minds dont think alike, so we rely on your diverse thoughts, feelings, beliefs and backgroundsto be the best we can possibly be. Got any questions about this or need some support with your application Wed love to hear from you so get in touch with our careers team at .Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.