Outbound Telesales Executive

Job Description

Outbound Telesales ExecutiveLocation: Newcastle upon TyneThe RoleWere an ambitious team who really celebrate ideas and innovation, championing our people to play an influential part in our journey. Our biggest focus is to make the home moving process as easy as possible for tenants and landlords, so were looking forexperienced, motivated telesales executives to be instrumental in providing an outstanding customer experience. You will speak directly to our landlords or tenants to offer the opportunity to buy products that are valuable in the world of rentalsthis includesrent guarantee insurance for landlords, contents insurance for tenants, and TV & broadband packages.A typical week as an Outbound Telesales Executive might involve: Proactively contacting a high-volume of leads to understand customer needs and maximise sales opportunities Explaining compliance regulations to tenants/landlords Achieving weekly KPIs and performance metrics relevant to business requirements i.e. dials, call time, sales and conversions Attending relevant compliance, product and service training Being the point of contact to answer queries, resolve problems and provide solutions Recording information in relevant databases and ensuring the lead portal is kept up to date Liaising with internal teams to build internal relationships and deliver the best outcomes for tenants/landlords Regular sharing of learnings to colleagues and key stakeholders internally to enhance service and product offeringWe are looking for somebody who: Is an excellent verbal communicatorconfident, professional and approachable. Is able to manage and take ownership of a busy workload. Thrives in, and is able to contribute to, a hardworking and dynamic team. Has a willingness to learn, develop and build on feedback. Can demonstrate tenacity and resilience, and be adaptable to meet individual customers wants and needs.Please note, this role is FCA regulated and as such all successful candidates will be required to undergo a DBS and bankruptcy check prior to starting with us.Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you cant say yes to all the above, but are smart, self-motivated and passionate about delivering agreat experience to our customers then you could be just what were looking for.We can offer you.. We really care about our people and their families, and we have a range of benefits to make life that little bit better. This includes: 25 days holiday each year, plus Bank Holidays, and the ability to buy up to 5 more days per year. Private medical insurance for you and your family A cash plan so we can pick up the bill on things like dental and optical care, prescriptions, and physiotherapy Enhanced maternity and paternity leave Life assurance policies Referral bonusesContact Details:Please contact Victoria Legeror by phonePlease Note: Rayner PersonnelProperty Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not beensuccessful, but please feel that you may apply for other roles we are advertising in the future.