Learning and Development Operations Team Leader

Job Description

Were Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide.Our Newcastle officeis currently recruiting for a Learning and Development Operations Team Leader. As well as the relevant skills and experience, were looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so were building aculture where difference is valued.The Role:The Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firms strategicobjectives.We provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally. These are delivered by our in-house learning and developmentteam, in tandem with selected external suppliers. We use a variety of teaching and learning methods including presentations, case studies, a variety of exercises and keynote speakers from the firm, to ensure that peoples different learning styles are cateredfor.The training (delivered face-to-face and virtually) is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness as well as blending knowledge and understandingof the firms culture, values and procedures to provide training that is relevant to the work undertaken in the firm.Key Responsibilities:

• Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes, even when you are not directly working on or delivering said programme
• Line management responsibility of up to 4 L&D Co-ordinators with a responsibility to raise any people or work issues promptly with the L&D Practice Manager
• Attend catch ups with the L&D Practice Manager
• Provision of on the job support/mentoring/feedback including individual weekly catch-ups with Co-ordinators
• Proactively planning and allocating our curriculum of training, ad-hoc work and projects and monitor progress in collaboration with the L&D Practice Manager
• Monitor and allocate work to the Co-ordination team/Digital Learning Advisor on a need to basis and ensure all tasks are being carried out in an effective and timely manner, raising any concerns with the L&D Practice Manager where deliverables are at risk
• Main point of contact for global planning - global programme delivery plans for the year e.g.:
• Review of existing processes in order to refine and streamline practices for quality and effectiveness, as well as oversee creation and updating of procedures and associated notes
• Manage the L&D new hire induction scheduling
• Prepare documentation and conduct appraisals. Undertaking performance reviews/management where necessary in collaboration with the L&D Practice Manager
• As requested, participate in interviews for new team members using the departments recruitment processes to ensure high caliber candidates are hired
• Authorise, monitor and record team holidays and other absences
• Perform the role of the expert in dealing with lawyers queries on the Continuing Competency Regime requirements
• Serve as the 2nd line support through ServiceNow for all LMS users in EMEA
• Serve as the main point of contact for global L&D materials
• Provide supervisory support to the Co-ordinators for internal and external (client) training
• Complete course administration including booking rooms, managing delegate bookings, producing course materials (on occasions) and arranging internal and external speakers
• Manage communication with travel agent and external vendors, process hotel invoices for our programmes and discuss queries with hotels and/or travel agent as well as checking, monitoring and sign off of all course travel related expenses via the Co-ordinationteam
• Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required
• As requested, work on key projects in aid of the teams development

Skills and Experience:

Management experience

Strong Academics

Excellent organisational and administration skills

Strong time management and prioritisation skills will be required to support a busy team at different levels of seniority

Ability to operate in a friendly, client focused, professional and discrete manner at all times

Ability to engage with key stakeholders and deal with people at all levels within the organisation

Strong team player

Flexible and adaptable approach Confident and fully compe