Learning and Development Coordinator

Job Description

Learning and Development Coordinator Jackson Hogg are looking to recruit a Learning and Development Coordinator for a fantastic professional services company based in Newcastle.Key Responsibilities - Learning and Development Coordinator

• Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme
• Serve as the 2nd line support through ServiceNow for all Learning Management System (LMS) users in EMEA
• Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required
• Maintain accurate records e.g. logging client training in Interaction and the LMS and running reports as required
• Work alongside The Leadership Team and the L&D Managers to produce all training materials via the external document production specialist
• Ensure that work received (for the programmes assigned to you) from the document production specialist is logged and saved into SharePoint. Working with the Project Support team to arrange materials for either an online or face-to-face delivery
• Maintain the drive for quality, continually checking and deploying proofreading processes
• Ensure global L&D materials are sent to the regions electronically and ship courseware to any of the overseas offices as and when required
• For all other training programmes that Co-ordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/Project Support team so they can assist remotely where required
• Co-ordinate the end-to-end organisation of all internal and external training for clients (both online and face-to-face training). Undertake all of the administration: booking and logistics in advance of sessions ensuring that courseware and equipment arein place
• Ensure that all relevant L&D systems and processes are updated on a continuous basis so that all our records are accurate and current for reporting purposes
• Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants’ expectations
• Organise and lead post-course review meetings to discuss feedback with The Leadership Team/L&D Managers and make improvements as necessary
• Prepare for and attend weekly catchups with the Operations Team Leader
• From time to time, participate in interviews for new team members using the department’s recruitment processes to ensure high calibre candidates hired
• Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment
• As a matter of course evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective
• Support members of the Co-ordination team with any projects/task they are working on in their absence
• Proactively provide the Operations Team leader with project updates
• As requested work on key projects

Skills Required - Learning and Development Coordinator

• Ability to think through problems from a fresh point a view; comfortable with ambiguity and complexity
• Ability to navigate change with confidence and agility
• Get results under tough conditions and go beyond the norm; exhibit presence that inspires confidence
• Strong Academics
• Excellent organisational and administration skills
• Strong time management and prioritisation skills will be required to support a busy team at different levels of seniority
• Ability to operate in a friendly, client focused, professional and discrete manner at all times
• Ability to engage with key stakeholders and deal with people at all levels within the organisation
• Strong team player
• Flexible and adaptable approach
• Confident and fully competent with IT/use of Microsoft packages
• Excellent written and verbal communication skills
• Proactive and positive approach with a "can-do" attitude
• Meticulous attention to detail; always striving for high quality and continuous improvement
• Ability to work effectively under pressure
• Solution orientated and takes initiative