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IT Engineer - Exceptional Career Opportunity

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

The CompanyUnlike any other clientin the North East Region, our clients works across more than 200 countries and territories, offering both local expertise and global capabilities.They offer innovative partner technology platforms, teamed with experts to help achieve profitable growth from partnerships.The RoleAs an IT Engineer, you are responsible for ensuring that the business is always fully equipped to deal with their daily duties. This will be in relation to all aspects of security, infrastructure, applications, and IT services. You will also be responsiblefor operating and maintaining the wide array of IT systems critical to the success of the business.IT Engineers work with minimum supervision and sometimes to short deadlines.They are great communicators, pride themselves on continuous learning, are flexible and enjoy being part of an environment that is maintained using standard operating procedures, detailed documentation, and team training.The Responsibilities

  • Work closely with teams throughout the business to ensure technical issues and projects are correctly managed.
  • Ability to respond to every incoming request following standard operating procedures.
  • Ensures the appropriate processes and standard operating procedures are continuously reviewed to improve the quality of support provided.
  • Monitors incoming tickets and ensures tickets are resolved within contractual SLAs and internal OLAs.
  • Ensure there is relevant, technical and non-technical, information provided in ticket updates to sufficiently communicate the status to the end user.
  • Work closely with other resolver groups to help maintain, develop, and improve IT solutions for the business.
  • Report team and individual performance achievements to the IT Manager to ensure they are recognised through the appropriate channels.
SKILLS
  • Keen interest in technology.
  • Experience of Service Management Tools.
  • Experience supporting end user Mac devices.
  • Experience of PowerShell.
  • Experience or knowledge of Asset management.
  • Experience or knowledge of Stock control.
  • Good understanding and basic management of office networks, both wired and wireless.
  • Experience of managing a VPN service for remote connectivity.
  • Awareness of end user and device security policies and framework.
  • Knowledge or experience of the following platforms;
    • Jamf Pro
    • Microsoft Intune
    • Snipe-IT
    • Atlassian Jira/Jira Service Desk/Confluence
    • ZenDesk
    • LastPass
    • Hubspot
    • Sophos Endpoint Security
The Benefits
  • 25 days holiday in addition to bank holidays
  • Enhanced parental leave 6 months full pay, 6 months half pay, £100 bonus after the birth of your child and 5 extra parentaleach year
  • Regular company events and activities
  • Opportunity to spend two weeks working in an office of your choice: New York, San Francisco, Sydney or Tokyo.
  • Ownership of a generous learning allowance that is reallocated each year
  • Enhanced pension contributions
  • Cycle to Work scheme
  • Eye Care Vouchers
  • Enhanced Wellness Program including access to Wellness Coaching

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