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Interaction Manager

Virgin Money
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Business Unit: Group BrandBasic Salary: £33,000 - £41,000 DOELocation: UK Flexibleworking from home availableContract Type: PermanentDisrupt the status quo. Its a simple statement that tells you everything about our ambition. Its about thinking what money could be, instead of what its always been. Thinking this way gives us so many opportunities to make our customers happier. Werenot like other banksand we want you to help us be even more exceptional.Were working hard to disrupt the status quo in UK banking and we cant do this without a team of truly great people behind us. Our Brand team is going through a period of significant change as we Rebrand and move towards a brand-new Virgin Money brand.Part of this includes launching exciting new propositions to support Investments & Pensions. Its a fast-paced, exciting, and creative time to work in a team where theres plenty of collaboration and engagement with our colleagues and customers. Like all Virginbusinesses, we love to challenge the norm, so youll need to be comfortable questioning the status quo.Within the Insight & Planning team, were looking for smart, ambitious, energetic individuals who want to come with us on this journey.Heres what you will be doingSupporting and enabling the data and Customer Interaction capability focused on Investment & Pensions. The key responsibilities of the role are:

  • Undertaking project engagement to understand data availability / constraints for Investment & Pensions
  • Defining and monitoring the appropriate control framework for Investment & Pension customer selections
  • Ensuring business ownership of the Investment & Pension data stored in campaign management platforms
  • Operating in tandem with the Data Design capability to understand the impact of change on the customer interaction team and ensure appropriate change management plans are implemented
  • Delivering campaign selections ensuring customers receive timely, relevant, and personalised communications
To be brilliant you must have
  • Experience of SAS / SQL or other database languages and the application of analytical skills to gather and interpret information
  • Proven experience working in Customer Interaction Management
  • Be familiar with best practice design, coding and testing techniques in SQL or similar languages
  • Good interpersonal skills, with the ability to build business relationships with colleagues throughout the bank
Its a bonus if you have (but not essential)
  • Experience in campaign management platforms such as Pega Marketing and Adobe Campaign
  • Knowledge of Investments & Pensions products and services
  • Good understanding of internal and external data sources (e.g. Experian, EDW, CDW, AWS, etc) and of relational database design
We really need you to have the skills and experience listed in the To be brilliant you must have section above, but the rest is just our wish list, so please dont let that put you off applying, wed love to hear from you.RED HOT Rewards
  • A generous holiday package and the option to buy more!
  • Private Medical Insurance - with the option to extend to family members.
  • Pension! A market leading pensionwell top up your contributions too.
  • Flexible benefitscustomise your rewards to work for you!
Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. Its good for you, its good for us and its amazing for our customers. We know that great minds dont think alike, so we rely on your diverse thoughts, feelings, beliefs and backgroundsto be the best we can possibly be. Got any questions about this or need some support with your application Wed love to hear from you so get in touch with our friendly team at orPoint to noteAt the minute, depending on which team you are joining, lots of us are working from home. This is something that may change over time, and if so, we will come together in one of our hub locations, giving you the chance to meet your new colleagues in person.We will of course, make sure you have the IT equipment to access our systems and to interact digitally with your new team and colleagues, but we thought it best to let you know this in advance, so you can make sure you are set up to work safely and productively.If you have any questions on this let us know! Now the legal bitIf we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.

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