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Inbound Call Handler

Red Dot Recruitment
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary19,770 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Inbound Call Handler Newcastle City CentreFull-Time, Permanent Red Dot Recruitment are currently working in partnership with one of the UKs leading energy providers, and we are currently looking for Inbound Call Handlers in their Newcastle City Centre office. This role involves speaking to customers who have foundthemselves in debt and discussing payment plans and solutions for them.You do not need any previous collections experience for this role, as full training is provided. To find out more about the role, please read on.Benefits of the Inbound Call Handler:

  • Basic salary of £19,760 + Bonus (OTE £22,500)
  • Permanent position - 40 hours per week
  • Working hours 8am-8pm Monday to Friday and occasional Saturday shifts up to 2pm, on a rotational shift pattern
  • Fully paid training.
  • Great progression opportunities. At least 85% of Managers are homegrown.
  • A bright, modern, place to work with excellent staff facilities with excellent transport links.
  • Discounted city centre parking available.
  • Onsite caf.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!
Duties as an Inbound Call Handler:As an Inbound Call Handler, you will be representing one of the UKs leading energy providers, handling inbound and outbound calls from existing customers. Your daily duties will involve:
  • Dealing with customer queries in a fast-paced, target driven environment
  • Up-selling relevant products and services
  • Generating bills and arranging payments
  • Updating account profiles on our in-house systems
  • Maintaining a professional image for ourselves and our clients
Requirements of the Inbound Customer Sales role:
  • A minimum of 6 months experience within the Call Centre or Collections sector.
  • Clear criminal and credit records
  • References to cover the last 3 years of employment.
  • Computer literate with the ability to multitask and use multiple systems at any one time.
COVID-19 Precaution(s):
  • Remote interview process
  • Personal protective equipment provided or required.
  • Plastic shield at workstations
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place
If you are interested in the Inbound Call Handler role, please click APPLY below and we will be in touch with you. Keywords: Call Centre, Customer Service, Banking, Finance, Inbound Banking.Red Dot Recruitment specialise in Call Centre roles.

APPLY NOW

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